Triangle Imports

From the day I bought this car there were issues, on the way home I had no headlights. they thankfully fixed those. But there have been numerous issues with the car. Broken glove box the was rigged, I paid for the parts for this. Brake lights coming on in the middle of the night. I paid for parts and labor for these repairs. And then the car started throwing P codes. They lied to me about what the codes said even though I have my own scanner and had read the codes. I now have a car I can not been drive until another $2000 in repairs. I was not able to drive even 4,000 miles since buying it from them. Dean in service has been rude from day one and does not know the law. I could not get the old parts they had replaced for the $400 I just spent without it still being right, nor was there an itemized listing of the parts used, also law. Then they decided I had to pay cash to pick up the car. I left and came back and they had altered the invoice to say I did not request the parts. RUN AWAY from these guys. They are the stereotypical used car dealership. Even though they claim the service and car lot are separate business'

After 5 years of taking my bmw, my wifes mercedes, and my daughters porsche I must say I have never been treated better by any company. They know not only how to fix our vehicles but they know how to take care of my family and make our days all a little better..



Thanks guys...visit them if you need anything for your vehicle

User Rating: 1 out of 5 stars

by 2 KIDS TO CARE FOR 03/28/2009

I took my car in with info from the dealer. Tom called me to give me an estimate of 1700.00 on engine repairs and timing belt. Told Tom could not afford it. He told me to do some calculations and to call him back with what he could pay him. Paid him 600.00 down, with plan of 600.00 next pay check and 500.00 with pay check after that. The next day he called back to inform me job would be 2300.00 and I told Tom I do not have the money, he just want me to let him fix the car and he would work out all the details. The next day I spoke with other about cars and repair. Kia dealers told me it would cost around 1800.00 to repair the whole engine and I let Tom know that and ask him for a written estimate with warrenty info. He then starts to get upset that I would even ask him for that information and that he could not tell me until the motor shop could get back to him on every thing they had to do. Well to make a long story short. Motor shop came back fixing the engine cylinder #3 at 500.00 and 399.00 for parts. Well Tom says the rest of the cost came from the timing belt and he did not include that in the price for parts but is adding 1200.00+ for labor. Kia quoted me 500.00 for timing belt. Anyway Tom lied because in the original estimate he said the timing belt was a time bomb and advised replacement, but now that I am questioning figures he say that all the timing belt info change and that it was not included in the first estimate. He futher called the rental car company (triangle rental car) and gave them my info. Triangle calls me and say that Tom gave them my name and that if I don't come and pick up my car that is now ready and turn in the rental that Tom set up then they would report the car stolen. Ask Tom about it and he said that it is not a problem and and I just need to come pay and pick up my car. Tom also wanted me to pay 1300.00 insted of the payment plan as my father offered to pay that and no more because he knows that we were being ripped off. So, Triangle imports still has my car today. I have never been treated so rude, and have never felt so pushed around, and made to feel so inferior in my life. I hope to get WRAL 5 on your side invovled or trouble shooters. DO NOT DO BUSINESS WITH THESE PEOPLE - YOU WILL BE DUPED INTO PAYING A CRAZY AMOUNT OF MONEY TO HAVE YOUR CAR REPAIRED. AND PLEASE DO NOT FALL FOR THE FREE RENTAL CAR. (to upset to proof)