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06/17/2014
By: Todd M.
John McGathey Heartland Moving & Storage
being recently widowed I was absolutely petrified of hiring a mover packing up all my life's memories and trusting someone with all that I had left of my spouse after meeting with several movers I was becoming more and more confused thank God I called bill vernay moving and storagethe representative made what everyone else seems so confusing to me with them it was so very simple he made an itemized list of the items in my home in a packing I would need and said this is the price guaranteed to pack and move everything in my home the price was reasonable there was no if we use this or if we use that or if it weighs this or if it weighs that it was this is the price I was so relieved to have found a company that made that process of my move a very simpleI was giving load and delivery dates packing dates every date every deadline was met I also hired them to help me with unpacking in my home in Ohio and they courteously spent a great deal of time with meI cannot tell you how much these folks meant to me and I cannot recommend them highly enough in a time when it seems like everything in your world is coming apart it's nice to know that there are angels that still exist thank you everyone to Bill vernay
09/13/2014
By: Barbara M.
John McGathey Heartland Moving & Storage
The coordinator Barbara McGathey was extremely pleasant and helpful during the set-up process of my move.She was extremely pleasant and knowledgeable in helping us with preparing for the movers.The moving process was a flawless performance. Movers arrived on time, They were very neat and clean in their appearancethey were very cooperative at both the home I was moving from and were extremely cooperative in placing the furniture in my new homeI am extremely satisfied with everyone's performance on my move.Alamanda Banez 880-256-0194
09/19/2014
By: Pat M.
John McGathey Heartland Moving & Storage
Was so happy with BILL Vernay Heartland moving company. The staff knows their business and how to treat people. Everything went without a problem and everything arrived without breakage. I highly recommend them to anyone .
Tips & Advices
Yes, it’s best to empty drawers, wardrobes and chests before a move. Items always get knocked around a bit, and doors can fly open even if they’ve been taped. In fact, more often than not, movers will want to remove the drawers from a dresser--or disassemble the wardrobe to be more space-efficient.
Yes, it is customary to tip movers, but the amount varies widely. For full-service moves, a 5 percent tip is suggested, although, for extra service, some people go up to 10 percent . For small local movers, you can give each mover $10 for a few-hour job, or $20-$40 for jobs that take longer.
A bill of lading is the legal contract for the move. It provides a detailed receipt, in addition to a contract between the client and the mover. It authorizes the mover to transport the goods from one specific point to another, and it outlines the exact scope of services, with cost breakdown for those services. It also provides an itemized list of the inventory, and carrier liability protection for each declared item. Finally, it specifies the payment arrangement. Make sure to go over your itemized list extremely carefully before finalizing the paperwork--and get a copy of the full document. A good mover will go over everything on the bill of lading with the customer.
There are several items that moving companies will not move – those items will be listed on a document as “non-allowables.” These items typically fall in three categories: perishables, sentimental/personal items, and hazardous material. Perishables are food and plants. Sentimental/personal value is up to the client to decide, but usually includes jewelry, medical and dental records, personal paperwork, valuables and collectibles. Hazardous material is the tricky category, since it includes a lot of everyday items found in the garage, garden or kitchen. For example, cleaning liquids and pesticides both are considered non-allowable by many companies. Some go so far as to disallow nail polish and batteries.
A binding estimate means that the moving company cannot charge more than the stated amount, though they can lower the final bill if the scope of the job was smaller than expected. A non-binding moving estimate is more likely to wind up costing more than expected, since the movers can increase their rates for unforeseen variables like stairs, “long carry” and materials.

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