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By: Joan O.
Richard J. Duell Plumbing
I had a nice young man give me a quote for new a/c but could never get a call back to schedule the installation. After many attempts and apologies by the office staff, I gave up. They then said they would make it up and give me a free plumbing inspection which they did. A bathtub drain wouldn't hold water and I was told that it would $85 to fix it so I said fine. What they failed to mention was close a $100 service charge on top of that. Still, that would have been somewhat OK, but as he is leaving he said we should think about replacing the drain mechanism entirely! What! Why didn't he say that why he was working on it and give me the chance to tell him to replace it why he was there rather than incurring another service charge. Not impressed.
By: R K.
Moreau's Plumbing
No need to call anybody else !!! They are the best and the most honest family run plumbing business in town. They will give you the best customer service and lowest price. Always return your calls and take time to explain what needs to be change and need not to be change. They understand from a landlord's point of view needs to save money and still get things running. They are FAST, EFFICIENT, RELIABLE, HONEST and LOWEST PRICE. It is a 5 stars ratting and AAA rating company that anyone will be assured that they are in good hands when using their service. Thank You so much for changing our heat/ steam boiler so fast and helping us to save some money !!! Everything works great! Thank You again!!!
Tips & Advices
  • Are you licensed and registered?
  • Are you insured and bonded?
  • How many years have you been in business?
  • What, if any, professional associations do you belong to?
  • May I have a list of references?
  • Do you offer a written warranty for your work?
  • Will I need a permit for this work?
It is important to have a written warranty for any work or repairs done to the plumbing in your house, especially if it is a major repair. Look for a professional  who is willing to  stand by his or her work.
Before you hire a plumber, contact their past customers if you're able to. These people can be a wealth of information if you ask them the right questions. Pose the following queries to these former patrons when you get the chance:
  • Were you pleased with the work done?
  • Was the project completed on time?
  • Did the plumber give you a written warranty and guarantee his or her work?
  • Were there any unexpected costs that arose?
  • Would you hire this plumber again? If not, why?
A permit provides added assurance that the work is done correctly. Having this in place means an inspector will check the work your contractor or plumber does to ensure he or she did the job correctly. If you plan on putting your house or commercial building on the market, a real estate agent and prospective buyers will want to check any large work you did to make sure it was done properly.
A trustworthy plumber will have both commercial liability insurance as well as be bonded. The insurance and the bond protects the plumber from paying for any damages made to your house out of pocket. Having professionals that carry both of these policies can protect all of you from any mishaps that could occur while they work on your building.

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