Best 30 Movers in Richmond, VA with Reviews -
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By: Susan K.
Kustom Moving & Storage Inc
Walter was our contact person. He was professional and very pleasant to work with. He and Cory loaded the truck quickly, taking care to wrap pieces. Cory and Terry took the truck for the 90 minute trip down to Newport News. They unloaded the truck promptly and efficiently. There was no breakage or damage. They took care when lifting even the heaviest pieces up the stairs to the second story. Our family was very impressed with how polite everyone was. The quote for moving was not the least expensive, but we felt that the service we received made the difference well worth it. We would definitely recommend going with Kustom Moving.
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By: Patrice R.
All My Sons Moving & Storage
By: William E.
All My Sons Moving & Storage
I have moved 15 times in my life and this was the worst possible experience I have ever had. I would rate at zero stars if that was an option. The estimate we received was off over 50% of what the actual cost was. Jim, who did the estimate apparently has no idea what he is doing. I got a quote for one truck,it took two full trucks to get us moved. What was quoted as a 6-7 hour job took over 13 hours, and that is with me unloading from the back of the truck. The moment the movers walked into my house they knew the truck was too small and the there was not enough crew. To make it even better one off the crew left the job after 90 minutes. Did they adjust the price based on only having three workers. NO. When I finally was able to get to my storage facility, 1.5 miles away at 8:30 pm I was told pay what we want or we wont unload. Jim assured me over the phone since it was late if I paid the massive over charge we could work it out in the morning. Paying $223 an hour for guys to stand around did seem smart so I paid it based on his promise. BAD MOVE ON MY PART. When I finally got to speak with them the next day the response was sorry there is nothing we can do. The only reply was "Sorry, I dont know what happened". I KNOW WHAT HAPPENED, IT IS CALLED BAIT AND SWITCH. I understand if the estimate was off a couple hours or even a bit of a second truck. To be off an entire 26 foot truck is just a flat out scam. DO NOT USE THIS COMPANY. UNETHICAL, UNPROFESSIONAL, AND THE WORST I HAVE EVER USED.
By: M R.
Parker Moving Company
TERRIBLE, TERRIBLE, TERRIBLE!! I encourage other dissatisfied folks to contact me for joint lawsuit ASAP!! Totally inexperienced, lazy, did not even manage to completely load a small amount within 3 hours and left 1/3 of my belongings behind; moved multiple items of furniture I specifically stated not to, causing my former roommate to seek legal action against me; refused to and were unable to figure out how to install mirrors on dressers and barely managed to put a matter as in the end: all furniture was held hostage in the truck for $900 while, once I finally paid, after I was verbally abused by phone by the company owner, I assume Mrs. Parker - she hung up on me when I asked her to identify herself and provide an address for serving papers - the movers escaped into the night leaving a neighbor to move ALL THE FURNITURE INTO PLACE AND ASSEMBLE EVERYTHING. Broken dresser drawer handles, shattered figurines. Filing lawsuit! Contact me:
By: Aneel G.
Parker Moving Company
Very Bad and Never Use Parker Moving. Excess charge on everything. Be Careful!!!. Not on time for pickup.
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By: Kimberly P.
All My Sons Moving & Storage
I would give them less than one star if I could! Worst moving experience ever. The movers were 3 hours beyond the end of the original window I was given. NOT ONE person called me to let me know, I had to call their office every single time and kept getting the run around. I was scheduled to move between 12-3, the movers did not show up until 6PM! On top of that, I had to call them the day before to even find out what time to expect the movers. I had asked for a morning move a good month before my move date, and the day before was told to expect them in the afternoon. So the movers get there, and are fairly slow, but did an ok job, up until I had paid them when we arrived at my new home. Then one of the movers asked my brother in law to help out because it was getting late! I couldn't believe it, if I wanted my family to help I would not have hired movers in the first place. And then they could not get the elliptical to fit up the stairs and had no clue how to take it apart, my brother in law had to do it and put it back together (very lucky he was there). Overall, a horrible stressful experience, call some one else. Management seems to be a mess and they do not communicate what so ever to their customers. They sure where quick to call me when I filled out the original information form..that's the only time you can expect a call from them.
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By: Vamsi I.
Kustom Moving & Storage Inc
I wonder how Kustom Moving is still in business. I had an extremely bad experience with KM. They gave me a very good low estimate for moving. Walter, who was my contact at KM, spoke well in the beginning. However, he is extremely unprofessional and rude. Firstly, he said he will give me boxes for "free" for packing. He delayed bringing me the boxes by ONE full day, and he did not remember until I called him a few times to ask for the boxes. Then he came 2.5hrs late for loading. I had to scramble for packing and missed some appointments because he was late. Then he bullied me into paying $50 extra for being "late" at my new location, although legally I did not owe him a single penny more than what we had already agreed upon. I had the receipt which he signed showing how much I owed him upon delivery. He told me his guys would not start unloading unless I paid him $100 extra for being 1hr "late". Seeing that I was not buckling down, but that I had no choice, he started bargaining, and settled for $50 extra. I would recommend staying away from Kustom Moving. They have a C- rating on BBB. I should have known better.
By: Pete S.
All My Sons Moving & Storage
DO NOT believe the sales pitch....Jim gave us a quote and said "it will not cost more than this, it may even cost less." Then we get the bill and it is $300 more. I called. The manager and they said they do not do flat rates, which may be true, but if it is the salesman lied to us. They will take advantage of your stress to get you to believe a false sales pitch and over charge.
By: laurenlogan023
All My Sons Moving & Storage
HORRIBLE HORRIBLE!!! STAY AWAY! ALL of my big pieces are RUININED! They moved my stuff in June from VA to Nashville & it's now October & they are refusing to pay for HALF of the repairs needed to fix my furniture. They also quoted me 3K to move & the final total was 4.5K. I explained every piece I needed to move & they could not explain the extra 1.5K jump in price. I also believe they DO NOT do background checks on the movers! I didn't want criminals in my home but couldn't prove it. LEARN FROM ME & STAY AWAY!
By: Marc L.
J & M Services
quick, friendly service. really came through in a pinch when UPS failed to deliver a package. found them through courier service in Richmond, va. We are located in Baltimore, MD so way to go I got confirmation phone calls from the driver on both pick up and delivery.Thank You for the great service.
Tips & Advices
Yes, it’s best to empty drawers, wardrobes and chests before a move. Items always get knocked around a bit, and doors can fly open even if they’ve been taped. In fact, more often than not, movers will want to remove the drawers from a dresser--or disassemble the wardrobe to be more space-efficient.
Yes, it is customary to tip movers, but the amount varies widely. For full-service moves, a 5 percent tip is suggested, although, for extra service, some people go up to 10 percent . For small local movers, you can give each mover $10 for a few-hour job, or $20-$40 for jobs that take longer.
A bill of lading is the legal contract for the move. It provides a detailed receipt, in addition to a contract between the client and the mover. It authorizes the mover to transport the goods from one specific point to another, and it outlines the exact scope of services, with cost breakdown for those services. It also provides an itemized list of the inventory, and carrier liability protection for each declared item. Finally, it specifies the payment arrangement. Make sure to go over your itemized list extremely carefully before finalizing the paperwork--and get a copy of the full document. A good mover will go over everything on the bill of lading with the customer.
There are several items that moving companies will not move – those items will be listed on a document as “non-allowables.” These items typically fall in three categories: perishables, sentimental/personal items, and hazardous material. Perishables are food and plants. Sentimental/personal value is up to the client to decide, but usually includes jewelry, medical and dental records, personal paperwork, valuables and collectibles. Hazardous material is the tricky category, since it includes a lot of everyday items found in the garage, garden or kitchen. For example, cleaning liquids and pesticides both are considered non-allowable by many companies. Some go so far as to disallow nail polish and batteries.
A binding estimate means that the moving company cannot charge more than the stated amount, though they can lower the final bill if the scope of the job was smaller than expected. A non-binding moving estimate is more likely to wind up costing more than expected, since the movers can increase their rates for unforeseen variables like stairs, “long carry” and materials.

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