Best 30 Windows in Paducah, KY with Reviews - YP.com
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11/27/2012
By: lovebug217
THV America's Home Imprvmt
The product is wonderful. The service is some of the worst I have EVER had to deal with. My 1st appointment for a quote was cancelled. The 2nd appointment the guy showed up earlier than expected (before I got home from work). We liked his presentation and decided to go with it. They came out about 3 weeks later to install the windows. They came to the house for the install only to inform us that they found 2 windows but the other 3 were missing so they left without installing any windows. About 5 hours later they show up with all 5 windows. They started in my sunroom. Removed a very large picture window and started to remove the 2nd from that room. Only to discover that the windows did not fit properly. Apparently, the guy that came out to do the measure only measured on the outside he never bothered to measure from the inside which caused about a 2 in difference in the length of the windows. They decided to screw in 1 window to the outside of the house and the other window that was partially removed (1 pane was taken out from a double pane window) is just a pane of glass barely secured in the opening by a few flimsy pieces of wood trim.The other 3 windows were in 1 large unit. They removed the existing window and once again the windows did not fit. They had to trim them go get them into the opening. However, while the opening was wide open one of the workers decided it was okay to smoke. We had to ask him to stop since it was very easily coming into our smoke free home and our 9 month old baby. Luckily they did manage to get those windows completely installed but not before knocking over a picture frame and breaking the glass which they did let us know that the glass broke and only found right before my 9 month baby tried to crawl on it.It took 3 days before I finally called the company for an update since they did not make any attempts to contact me. They told me they would have to get back with me to schedule an appointment for some to come out and re-measure. A week later, still no call to setup an appointment so I called back for an update once again. A ticket was open and I heard back a few hours later saying that it had already been measured...??? I'm thinking "No, it hasn't". I called my babysitter and she said that a man did come by to measure the windows earlier that day after I called for an update. NO PHONE CALL! NO APPOINTMENT! Neither I nor my husband was home. I find this behavior and service completely unacceptable. I would never recommend them to anyone.

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