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04/15/2017
By: Tina C.
Rohlman Plumbing
I needed approximately 15-20 feet of a sewage line replaced. He told me several times that he was coming and didn't show up or even call to cancel my scheduled appointment. It took numerous calls and missed "appointment" times before he showed up to do the work nearly 3 weeks from the time I first hired him for the job. His estimate was $300-$500. The day he did the job he wrote out a bill for $1200! He arrived at 9 am and finished by noon. He was definitely fast, but not neat at all. My yard was a mess, didn't cover the hole up or smooth dirt. He left the old pipe in sections scattered all over my yard, it was sewage pipe! He was very disrespectful and yelled at me for asking why the price was so inflated. Definitely would never recommend him.
Tips & Advices
Even with a referral it is  best to hire a plumber to do a simple, everyday maintenance task for you first so you can judge his or her work. If you're happy with it, save their contact information so you'll have them on hand in case you need an emergency repair.
Water discoloration is  likely due to old iron pipes, or recent use of a hydrant or water main that disturbed the usual flow of water. Keep your water running for a minute or so and it should run clear after a while.
  • Are you licensed and registered?
  • Are you insured and bonded?
  • How many years have you been in business?
  • What, if any, professional associations do you belong to?
  • May I have a list of references?
  • Do you offer a written warranty for your work?
  • Will I need a permit for this work?
It is important to have a written warranty for any work or repairs done to the plumbing in your house, especially if it is a major repair. Look for a professional  who is willing to  stand by his or her work.
Before you hire a plumber, contact their past customers if you're able to. These people can be a wealth of information if you ask them the right questions. Pose the following queries to these former patrons when you get the chance:
  • Were you pleased with the work done?
  • Was the project completed on time?
  • Did the plumber give you a written warranty and guarantee his or her work?
  • Were there any unexpected costs that arose?
  • Would you hire this plumber again? If not, why?

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