I found Regina and Ronald on craigslist and an online resource about a golden retriever puppy. I am a thorough researcher and looked many other places before coming across Happy Doggie USA. (To put it simply, my boyfriend and I wanted a golden so bad we were willing to drive to Alabama, but were fortunate enough to find this wonderful pet store in Kendall, Miami). The customer service was extraordinary even before I had met with Regina face to face. My boyfriend and I had availability to come down to Miami about 3 days after I had originally spoken to Regina about the pups and I was nervous he would be gone by the time we could get down there. Regina texted me EVERYDAY pictures of him and information about him. She reassured me and gave me her word that our sweet baby would be there when we got down there. Not only were we able to take home one golden puppy, but his brother was available and my mother in central Florida asked me to grab him for her! Regina and Ronald were more than accommodating. We have had our 8 week old Bentley for 2 days now and we are overwhelmed with joy. Regina has been in contact with me even after taking our pup home to check in and see how he is doing, which let me know that she really cares about the satisfaction of her customers and that we are not just a payment. Regina and Ronald take incredible care of all of their puppies and I can't say enough about the amazing customer service. It is such a special time purchasing your first addition to your family and Happy Doggie USA made it the best possible experience we could have. I can't say enough good things.
RESPONSE FROM OWNER : REFERENCE JUANCHO BOLIVAR NEGATIVE REVIEW. Because must of the pet stores in the Miami area have such of bad reputation because how they run their bussiness, doesn't mean we are all the same. I enjoy when customer write comments about their experience with us, as matter of fact I encourage all my customers to do so . I beleave is a great way to show other customer the type of bussiness and commitment we have , is also a good resorce to find ways for improvement, I will respect everyone point of view as long as I think is fair !!!! other wise I will defend my company with any negative and unfair COMMENTS. Let me start by saying that you are soooo wrong !!!! after 3 days of the puppy purchase you wanted to return the dog because of the simple reason he didnt RUN a mile with you !!!!! we are talking about a PUPPY !!! and made no sence to either us or the vet , your reasons for a refund !!!! just like you said , Doctor Gallardo from MILLIER ROAD ANIMAL CLINIC. is HAPPY DOGGIE USA official vet , which we are PROUD of. We have a great relationship with our vet, we are a team work who works together because we deal with live animals and care for what we do !!! NO !! the simple reason that the doggie does not run a mile is not an ACCEPTABLE reason for a return. the doggie was in a perfect health condition, and this was certified and confirmed by doctor Gallardo. with this said, if you are not happy with the doggie I suggest you find him a good home . Sincerely, Regina Llapur
I absolutely love the way I was treated at Happy Doggie. I would recommend them!!! We just purchased our new puppy (chocolate lab) on Friday. I just went to the store actually looking for a Golden Retreiver when Regina showed me the chocolate labs puppies that she had available; with absolutely no preasure I held one and I felt in love. I explained to Regina that I have another dog and that in order for me to make the decision of getting the new puppy I needed to see if they would get along. Regina and Ronald told me not a problem go home and bring him. I did and the rest is history... (Kalik) the chocolate lab is home with us!!! :-)) Love Love Love Happy Doggie USA I will recommend them to anyone!!! Also Regina and Ronald are very knowledgable and they have given me great advise on taking care of the new member of the family (Kalik)!!!Yesterday I took my miniature schnauzer (Guinness) to Happy Doggie USA to get groom for the first time there... I absolutely loved it!!! I called to make an appointment and it was such a pleasure to talk to Regina, she immediately told me to bring him, which I did and Guinness stayed with no problem, about and hour later I received a call from Ronald letting me know that he was ready to be picked up!!! When I arrived Guinness was so happy, looking good and smelling fabulous!!! I will recommend Happy Doggie USA to anyone!!! What a fabulous place, friendly and always ready to provide help and give advice!!! Thank you Regina and Ronald!!!Cristina Calero
After a lot of research I called this store looking for a lab, I was disappointed that they had none but the owner Regina said it would be about a week, 1 week later I went in to the store during my lunch hour looking for the LAB! BIG Mistake! It was all down hill from that point these beautiful brown eyes looked at me and I fell IN LOVE!!!! I was not pressured at all but when she saw that I was in love she offered to hold him for me till I could come back and I said “ I DO!” She groomed him and had him ready for me when I got out of work. I have had my puppy for about a month now with no issues, all information on shots, microchip, free vet visit and also return policy was provided in writing and explained verbally before paying and leaving the store, I update her with pictures and she requests more truly a pleasure dealing with them….
Gorgeous Puppies & Kittens
Pase por gorgeous Puppies me gusto mucho la higiene del lugar y el trato de Gerardo ,me enamore inmediatamente de un Schnauzer el cual es ahora mi perro y mi adoración! gracias por sus atenciones, recomiendo el lugar 100% . Los perritos bellos ,bien cuidados y sanos. El personal siempre dispuesto a orientarte con el cuidado de las mascotas ,en general entre el servicio y el cariño con que te tratan, siento que fue una excelente decisión. GRACIAS!Si quieres agregar un nuevo miembro en tu familia llama a Gerardo y no dudes que te ayudara a tomar la mejor opción.