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By: Jennifer G.
Reliable Movers
Unfortunately Yellow pages does not have a system to which I can respond to customer reviews. I was told by the company to write it this way. To which I kind of find unfair as I want only true reviews on our page. I would like to address Karmasback.This customer was moved with two full 26 foot truck from Wolcott NY to PA. His shipment was packed by myself and another employee. Yes, the customer did receive one nick in his dining room chair to which I paid for a furniture repair company to come and fix it. I cannot push other companies to move faster for repairs thus it took three weeks. As for the customers two birds that were damaged. I pack as the owner 5-6 shipments a month. I have been told several times by larger companies that I waste too much material and too much time over packaging items. I have a feeling this customer in a hurry unwrapped his birds too fast from the shrink wrap and bubbles and broke the birds. He may even drop them. Which is beside the point as I did send him a check for 150.00. One identical bird sold on ebay for 45.00 the other is valued at $60.00. His damage reimbursement check is 11 times over USDOT law requirements. The customer also failed to say I spent 4 hours unpaid finding a flat bed driver to move his tractors down to PA at a good price at 8pm at night. He also fails to mention I dealt with his emails Christmas Eve, Christmas day, lets see if the "Big name Companies" do this. I also rescheduled his large move without a extra charge. His boxes were put in the garage at his wife's direction as they moved from a large house to a house half the size and there was no other place to put the boxes. Nor did he mention his 6 person jacuzzi arrived in perfect condition or the rest of his extremely large shipment. The customer had over 200 boxes, along with a full 3 bedroom house and pool house, and two garages. This shipment was loaded and brought the following day at his request. There are just some customers you cannot please no matter how many hoops you jump through. I have gone beyond normal mover protocol with this customer. He received the highest quality service from us.Jen Reliable Movers
By: karmasback
Reliable Movers
I gave Jen, the owners wife, NUMEROUS chances to replace and repair two porcelain birds that THEY BROKE during the move. This was in June...... I can't tell you how many times I got an email from her sayin " It's summer....everyone is busy". I'm not asking for THOUSANDS OF DOLLARS......all I want is fair replacement value of an item that is irreplaceable because of its age. Now I'm being ignored because my last email basically said I'm losing my patience. I'm sorry... I just checked the calendar and now it's November.....my opinion is .... Business isn't over until both sides are happy... In the case of RELIABLE MOVERS, business is OVER the sec the got their check. It was 8-9pm when the finished up unloading our house... The every box which was put onto their truck was marked with a specific room for it to be placed it....funny how EACH AND EVERY BOX just got stacked in the garage . They received their payment and were GONE before it was even noticed, they tout themselves as a small company that cares about their service....YEAH RIGHT... They want their $$$ and the hell with you after they leave. Well Mike and Jen .... Enjoy your $8000.00 and re up your gym membership on me... Don't worry about my stuff... After all , it's not for you to worry about ...right ? I wouldn't suggest this company to anyone looking for a mover. There are reasons that big name movers got to be big name movers...at least they stand behind their promises. Also, rest assured I will be re posting this on as many review sites I van find... I would be doing a dis service to anyone looking for a mover, if I didn't.
By: Lana K.
Reliable Movers
This is the first time I used Movers and loved these guys. I was recommended by a friend who used them. I am a college student with one chold and transferred to Florida from Syracuse. The owner was very nice, answered all my questions in a timely manner and gave me a great estimate. The guys showed up promptly at the time arranged. They were polite and very hardworking. They moved a dresser from out of my second story window with such ease. Because of the nasty snow storm I could not get to Orlando on the day agreed for delivery. The owner was kind and did not charge me for the two day delay. Unloading went just as good and was overseen by the owner and his wife. I highly recommend this company. I had no issues at all and have referred them to two other of my classmates transferring to NYC.
By: nyclover
Reliable Movers
I hired Reliable Movers through craigs list for my move from upstate NY to NYC. They came and loaded their truck wrapping my great grandmothers antique dresser and mirror in bubbles, then two pads and shrink wrap. This item is worth over 11,000 and I was very nervous. I would have brought it in my own van but it wouldnt fit. The dresser arrived in perfect flawless condition along with the rest of belongings. This is a great husband and wife team. She kept me up to date with times and phone calls, Mike over saw his guys with such respect for my belongings. Thanks guys I could not ask for more!
By: Calen M.
Reliable Movers
Extremely pleased with the whole experience. Very friendly and courteous from start to finish. they were the perfect mix of speed and carefulness loading and unloading. The contract clear and concise. The price quoted and accurate, about $400.00 less than other quotes. Everything went flawlessly. I moved a 3 bedroom duplex from Syracuse to Ocala Fl 2-9-17. They also dropped off 17 pieces to my sister in law in Holly Ridge NC. I would not hesitate to recommend these guys! Picture of pieces being unloaded in NC
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By: Amber G.
Reliable Movers
Reliable Movers moved us from Camillus to Tampa Florida two weeks ago. These guys are lightning fast and amazing. I was given a flat rate price which beat three others movers. They showed up on the right day five minutes early. My stuff in perfect condition. They answered my emails quickly and efficiently and put my worries at ease. The owner even answered the phone on a Sunday at ten at night when I was going to leave a message.
By: Joelle H.
Reliable Movers
I hired Reliable Movers to move my 69 year old mother from Syracuse Ny to Vero Beach Fl. I was very happy with the service from start to end. They were 1000.00 cheaper. They came on time at the start and end. They put my nervous mother at ease. The price was very good and the men very nice.
By: Martin W.
Reliable Movers
I used these guysJune 3rd and had NO issues. What a great crew they have. They were diligent helpful and very nice. They moved my stuff with care. They showed up on time. The truck was large and clean. The price was 50.00 more then another quote but worth every penny.
Tips & Advices
Yes, it’s best to empty drawers, wardrobes and chests before a move. Items always get knocked around a bit, and doors can fly open even if they’ve been taped. In fact, more often than not, movers will want to remove the drawers from a dresser--or disassemble the wardrobe to be more space-efficient.
Yes, it is customary to tip movers, but the amount varies widely. For full-service moves, a 5 percent tip is suggested, although, for extra service, some people go up to 10 percent . For small local movers, you can give each mover $10 for a few-hour job, or $20-$40 for jobs that take longer.
A bill of lading is the legal contract for the move. It provides a detailed receipt, in addition to a contract between the client and the mover. It authorizes the mover to transport the goods from one specific point to another, and it outlines the exact scope of services, with cost breakdown for those services. It also provides an itemized list of the inventory, and carrier liability protection for each declared item. Finally, it specifies the payment arrangement. Make sure to go over your itemized list extremely carefully before finalizing the paperwork--and get a copy of the full document. A good mover will go over everything on the bill of lading with the customer.
There are several items that moving companies will not move – those items will be listed on a document as “non-allowables.” These items typically fall in three categories: perishables, sentimental/personal items, and hazardous material. Perishables are food and plants. Sentimental/personal value is up to the client to decide, but usually includes jewelry, medical and dental records, personal paperwork, valuables and collectibles. Hazardous material is the tricky category, since it includes a lot of everyday items found in the garage, garden or kitchen. For example, cleaning liquids and pesticides both are considered non-allowable by many companies. Some go so far as to disallow nail polish and batteries.
A binding estimate means that the moving company cannot charge more than the stated amount, though they can lower the final bill if the scope of the job was smaller than expected. A non-binding moving estimate is more likely to wind up costing more than expected, since the movers can increase their rates for unforeseen variables like stairs, “long carry” and materials.

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