Sebago Canvas Shop

Decided I wanted to replace some snaps on my boat canvas cover, so I found this place online and gave them a call. Someone picks up, immediately puts down the phone without telling me to hold on, and I can literally hear them swearing at someone (a customer?) in the background. I listened for about 30 seconds, and then decided I didn't want to do business with them.



About an hour later, I get a phone call from the place... the person (the owner I presume) asked me what he could help me with, and then immediately cuts me off and condescendingly tells me that instead of hanging up earlier I should have left a voice message... hmmm, I told him that I didn't get an answering machine when I called earlier, someone picked up the phone. Maybe he was confused, but either way, pretty rude to condemn your potential customers for not leaving a voice message. Before I could explain anything, the guy says "well you've got the voicemail now" and hangs up on me.



After stewing on it for 10 minutes, I decided to call back and ask him if he treats all of his potential customers like this, or if perhaps he was confusing me for someone else that he was having problems with... he answered the phone by saying "What do you want?!" and then hung up again before I could say more than 2 words.



I am in shock that someone like this actually runs a business. On my worst day, I've never treated a customer (or potential customer) this poorly - I felt compelled to write a review to warn others. I get the feeling I'm not the only one who has had this kind of experience with Sebago Canvas Shop. How a business like this can exist in this day and age is beyond me... then again, he must be doing pretty well for himself if he can turn away potential customers like they're worthless. Worst customer service I've endured in years.