Tom E Toes Pizza

I went over here for the first time. I saw online there was a Mediterranean wrap that had feta cheese and was basically a Greek salad in a wrap. I went there and order a wrap; you know the Greek one with feta and the Mediterranean stuff. She gave me what I thought was my wrap and I walked back to my office. I opened it up and saw chicken in it and went whoa this isn’t what I ordered. I didn’t see chicken on the Mediterranean wrap on the menu. I went back saying they gave me the wrong one. The woman and this guy, the owner and his wife, I have no idea, where VERY RUDE AND CONDESCENDING TO ME. Telling me there was a Greek wrap and that was what I ordered. I said no when I said I wanted a Greek wrap, the Mediterranean one. I somehow ended up with this Greek wrap with chicken. When I said to her that I wanted the Greek/Mediterranean style of wrap I had no idea that these were two different wraps and it wasn’t their job to pick one for me. She should have asked to clarify. The guy actually had the gall to tell me to make sure I had the right menu item before I ordered. I said I did, that I ordered the Greek/Mediterranean wrap and they made a mistake. The woman actually laughed at me and said that this was a Greek place and that all places are like this.



Bottom line, it was an obvious miscommunication but when I said Greek and Mediterranean wrap the woman should have corrected me, not just ignored me and picked which wrap I was getting. What could have been a simple miscommunication turned a very rude experience for me. Customer service was horrible and they were rude and condescending. I understand now why they are always dead in there. What was I thinking going to a place called Tom E. Toes. I’d be better off at Wilton Pizza or Planet Pizza.



Worst of all, my wrap is chewy and probably one of the worst ones I have had. I will never be back here. If I want a Greek/Mediterranean wrap I will get in my car and drive down the street to a myriad of other choices. I had never been before so I tried it. I am good now, Wilton has many food choices where I will spend my money and this isn’t one of them. If only there weren’t such a-holes to me but they were and that’s not how you treat a customer. What a shame.

This place has been around a long time and continually gets better year after year! Great place for a nice dinner and good for a quick slice of pizza.