Rascals Fun Zone

DONT waste your time or money! We have given this place more than one chance and they have failed miserably every single time! The employees are extremely rude and cant even do their job properly. We had to approach the counter more than once because the girls at the counter couldn't get our wristbands right. Also had our drink slammed on the counter because the girls at concession couldn't figure out the change for a large drink at $2.25 when we gave them $5.25 !!

Attended my grandson's birthday Saturday & we had a great time! It was a first time visit for me. This place is awesome for family fun. It was so nice to have a party where there was something for each of us to do. The place was very clean, the staff was extremely nice, & the price was very economical compared to other places we have been to in the past. Wish we had known about it sooner!! So nice that there is someplace we can go to any time of the year as a family. We will be back soon!

I drove over an hour to check this place out, it seemed like a nice place to take the kids. Boy, was I wrong about that. I was astounded by the rudeness of the employees at Rascal's Fun Zone. I wish I could give this location negative stars.

No amount of fun is worth being treated like a second class customer. Rascal's should consult with a customer service agency to retrain their employees on how to interact with customers.

I decided to have my daughter's 8th birthday party at Rascal's. I have no complaints about he attractions (the kids could have stayed and played for 4+ hours), but the party host did nothing to organize the party. No service was provided to facilitate the party within the location, especially compared to a bounce house or trampoline park party that is an option within the area.



First, I received an e-mail from Rascal's that a party host would contact me by phone to organize my party. This did not happen



Instead, I had to call and I was told that everything would be figured out the day of. This made me nervous, and my nervousness proved valid.



I showed up and things got chaotically worse. The party host said that they would have the pizzas ready for the guests 5-10 minutes within their arrival/party time. Well, they weren't.



I had 20 anxious/excited kids begging me for SOMETHING to do after waiting 20 minutes . Well, I had no choice but to ask the party hostess to make the pizzas at the end of the party instead of the beginning.



As a result, my 12pm party (for which I told my guests to expect pizza lunch for their kids) had to begin at 12:20 and their lunch wasn't received until 2:00pm after playing for 2 hours. The kids were miserable and hungry by 1:00 pm.



This is hardly what I'd expect from a location that specializes in parties for children.



Even when we received our pizzas and drinks (that were charged by the slice/per person and by the drink/per person), they were merely dropped off on the table in the midst of the chaos that was created. Nobody knew how many slices/who was supposed to get pizza.... on my dime.



Fast forward to when I was asked to pay full price for my experience, I was only offered free tokens for the arcade as a resolution for their screwing up the entire party for my 8 year old and 20 of her friends...

My daughter got left there because her friends parents said she they could not take her home anymore and a grandparent came to pick her up. They looked and looked and could not find her. They asked several workers if they could page her even explaining the situation and they would not page her. WHy who knows??????? My daughter was going to get left again until finally they found her about half an hour later. Paging is not that hard to do !!!!!!!!!!!!!!!!!!!!!!