The Elbow Room

Disappointing. Treated like the upper deck is a privilege - both times we've been there, we got a brief interrogation before being allowed to proceed to the deck - how crazy is that for a restaurant that highlights the upstairs bar area? Food is OK - service was the major disappointment.

Elbow Room..."A Broken Joint" - Huh.We didn't even get to have food there. So why the negative comment ? Actually that's the point...read on.



7:30 PM - One of the last few warm evening (before winter hits), a stroll with your love and a hungry belly - sounds like a perfect moment ?? NOT. Being the food connoisseur I suggested a new place to try - "Elbow Room". As common it is in West Hartford we were told a 45 min wait .As suggested, I left my phone number and we went for a short walk close by, so that Elbow room could call us when ready.



8:40 PM : "Growl" gets louder and my feet ferreted to the doors of Elbow Room.



Here comes the punch (NOT FAIR):

I was told Elbow room decided not to seat any more customers because they are short staffed.



The problem is we've been waiting for over an hour, they had my phone number and its already late past 9:00 PM - Elbow Room could have informed us and we'd have had our food else where.



Why didn't they ?

Are customers that trivial of a matter for this restaurant ?



To add fuel to the the burning fire (in my belly) The hostess took in a older gentleman and a lady - When asked I was told that's a friend of the owners.



Hey ELBOW ROOM : People like me go out to have a good eating EXPERIENCE not just fill our stomach.



- Value your customers (not just their money ),

- Do business with some ethics and care for your customer.

- An every day customer is the one who supports your business, please remember.



Bottom line ....You just killed a nice evening for someone and left a bad sour taste.