Cathy Nails Beauty Salon Inc

So disappointed with Cathy’s. After patronizing her business for 20 years, I am finally done. The quality is absolutely sub-par but I continued to come for convenience. I left for maybe 3 years and when I returned a few months ago, Cathy and the staff were nice as ever but there was something wrong each time I went. Today, the polish I chose and paid extra for was empty, instead of telling me they continued to use it on my nails which are very spotty. Towards the end I told them it was way too thin and I could see through to the nail and Cathy replied “well choose another color to go on top”. I politely told her that the better option would have been for them to not use it at all if there wasn’t enough to finish the job. She then said “choose another color or just take the whole thing off” very nasty! Everything is fine until it isn’t. I sucked it up but mentioned to my sister I wasn’t coming back and Cathy began apologizing endlessly. This is the 3rd time now that I’ve gone and they haven’t given my sister a massage that comes with her service. Today, they said they forgot so as we were leaving (I paid about $200 for both my service and my sisters) Cathy tells my sister she didn’t tip them. So she goes “I guess you forgot since your sister paid.” And my sister replies “yes like you forgot my massage” and gives a tip anyhow. I guess her tip wasn’t enough for Cathy and she decided to suck her teeth instead of saying “Thank You”. My nails are spotty and I sucked it up but she couldn’t suck up not getting a generous enough tip in her opinion. I told her as I was leaving we would not be returning and she said “oh well thank you. goodnight I have other customers”. I really hope you learn a lesson in humility and customer service Cathy. It may not matter because you have other customers but kindness goes further than money every will. Love & Light