Createyourwoodsign.Com

This ad clearly states if you are not satisfied with your product, Create Your Wood Sign will refund 100% of your purchase. Buyer beware, that is a lie! My husband ordered a customized, but very simple, Library Sign from Emmanuel at Create Your Wood Sign. My husband was very thorough with his order, and has a long thread of email exchanges between himself and Emmanuel. There was no lack of detail as to what my husband was requesting (a blue, distressed sign with my name on the front, and my birthdate on the back). We received and opened the sign this week - my birthday present! - and both of us were appalled at the appearance and quality of the sign. The custom shape of the sign was poorly done, the distressed quality was merely one coat of paint slapped on with the sides roughly sanded down to the natural wood, there was a big dark smudge in the middle of the sign with clear paint markings over it where someone had tried to cover it up, and no birthdate or name on the back of the sign and no gift wrapping as my husband had requested. For this item, my husband paid $100 + $30 shipping (sign was $80 and then a rush fee was put on it of $20, and then shipping of $30)! My husband immediately reached out to Create Your Wood Sign via telephone, and received no return calls. He then emailed Emmanuel, the employee he had originally dealt with, and received immediate responses (so obviously someone handles customer requests, they just don't pick up the phone). All of the replies from Emmanuel were unhelpful, and the further my husband tried to explain his dissatisfaction, the more insulting Emmanuel became. When my husband mentioned we have some experience distressing items, and felt the sign was poorly done, Emmanuel tacked a PS on his follow up email, saying, "try do do one sign by yourself.... and you will see that it is not as easy as its looks." Insulting and also bad spelling/grammar (not pertinent to customer service, but I just felt like pointing it out). He dismissed the three example pictures my husband sent to him, stating they were exactly how the product should look, and didn't address the smudge in the picture or the poor distressing. All of his follow up emails refused to take any responsibility for the satisfaction of his customer (see email copy below) or the poor quality of the product. After a total of a few email exchanges, Emmanuel told my husband that he would no longer give his emails any attention as "he didn't have the time for this." My husband tried calling again multiple times, and again the phones were not answered. Apparently, that is it! We have no recourse, are out $130 dollars, and have a sign that we will not hang on our wall. No recourse at all....so don't bother ordering from this business!

I just received my sign and I absolutely love it! It looks the exact same as the sample that we designed. I couldn't be any happier!!