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- Lithia Chrysler Dodge Jeep Ram Fiat of Spokane is committed to the health, safety, and needs of our customers. Stop by our Spokane dealership's showroom to view our stunning new lineup and the all new Jeep Renegade Trailhawk. Our vehicle service department is a top choice for oil changes, brake repair, tires, and car maintenance for both small and large vehicles. We have a big selection of genuine parts and accessories. Visit our website for all incentives and to search our large selection of cars, trucks, and SUVs.
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Reviews
07/13/2014
My 2007 Chrysler Sebring was stuck in park and would not allow me to shift. After further research I realized that this was caused by a malfunction in the shifter on a piece that Chrysler had recalled. I made an appointment with Barton Chrysler to have this fixed for me. I was expecting to leave Chrysler with a working vehicle and a free fix as it was recalled. However, this was not the case.
I was informed by my service advisor Scott K. that the recalled part was not my issue. He proceeded to tell me that it had looked like someone had spilled a sticky drink in my shifter and that it must have caused it to short out. He said this happens all the time. Unfortunately, I would need to buy a new shifter and it would run me over $400.
Later that evening, I removed the center console and took a look for myself. I was shocked when I realized that it wasn’t sticky and that clearly the recalled part had broken and released a tension spring. I fixed my shifter for $0 myself but was told by Scott that the fix would be over $400.
I was surprised that someone could speak so kindly and politely but with such utter dishonesty.
Details
Phone: (509) 381-7460
Address: 10701 N Newport Hwy, Spokane, WA 99218
Website: website
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