Design Inc

Furniture Outlets USA strategy has always been to provide low-cost, high-quality furniture with a high level of customer service in order to best serve the needs of our customers. Our customers and our employees are the livelihood of our organization and our most valued assets. We have established ourselves as a furniture retail leader in the region. We do ask that all claims of damage must be made within seven days of receipt of goods. We warrant merchandise to be free of manufacturer defects for a period one year from date of receipt. All returns and exchanges must be done within the first seven days of receipt of goods. If a customer feels that these terms have not followed we encourage you to contact us at 888-222-6429 or service@furnitureoutletsusa.com

We bought a $2500 furniture set (reclining sofa, love seat and recliner) 16 months ago and one of the handles broke to one of the recliners in the sofa. We went in to talk to the store sales person about getting a replacement part. She said they don't deal with it but could go over to their warehouse and they could get us to the manufacture, oh and the warehouse is across town. I said no way are we driving all the way over their now and can't you help us. So she proceedes to dial the number to the warehouse and hands the phone to us. These sales people wouldn't deal at all with it. I have never had a company who I bought something from dial a number and say hear ya go. Now the wearhouse guy said we had to deal with the manufacture. After getting angry and telling them we would tell all our friends and collegues on facebook and in person what horrable customer service they have he finally agreed to get and pay for the part. I will never buy there again.

I bought a restonic mattress and box spring from South Dakota Furniture Mart about a year ago. I am very disappointed with the bed and the customer service of the store. After about a month, the mattress began to show impressions of our bodies-meaning you can see where I sleep and my husband sleeps. I called customer service to talk to them about this and they said they would send me a form to fill out.-although the customer service person told me that this is normal for a mattress-I received the form and it states on it that mattresses are not covered for this defect because body impressions are a sign of a good mattress!! I weigh 110 pounds and after a year's time-the impression has gotten much, much worse. When I wake up from sleeping on my side, my arm that I have slept on is numb from the angle it has been in. I gave them another chance yesterday to make it right-they did acknowledge that my bed was sagging "quite a bit" but there was nothing they would do about it

South Dakota Furniture Mart has horrible customer service..The sales person won't help the customer, no help from the sales manager. The customer service manager is the worst. It is eaither sd furniture mart does NOT care or Lane Furnitue has sold them a bunch of Junk. Eaither way we waited a long time and saved for a lot of years to get new furniture, now we have a bunch of junk.........

Merchandise was delivered defective, quality of service was horrible! They won't tell you this when they sell you the furniture, but they only give you a 7 day warranty on their furniture and they certainly do not stand behind their product. When you discover a defect in the product and it is beyond 7 days from delivery before you get back to the store, they will rudely show you the fine print on the back side of the invoice stating that the product is only warrantied for 7 days. So, basically, you buy it, you own it, even if the product turns out to be defective. No one should purchase large ticket items like furniture under these terms. My advice is to not darken the doors of any of their stores; Furniture Mart, Unclaimed Freight, Ashley Furniture, or Carpet One. Their are plenty of other furniture retailers around that actually appreciate customers.

Souh Dakota Furniture Mart has a outstanding selection of furniture! Check it out!