DCH Honda of Mission Valley

"Typical used car dealership"



After closing a sale on a used Honda Civic the xxxx bags tell my daughter " this car only comes with one key " ? we'll call you tomorrow if we find another key ! , of course these dirt bags did not call. 'When my daughter called she was told it would cost $ 85 for the key and $ 115 to program the key ! Complete xxxx bags at DCH Honda lead by the king of xxxx "Todd " the so called manager. Ignore Todd call New Jersey they will deal with " Todd" Go to Ball Honda, Mossy Honda, Poway Honda, Pacific Honda, Fuller Honda, Tipton Honda, all offered to program the key for free !

Worst Honda Service Department EVER! This is the car dealership you were always warned about to avoid! Unethical sales practices and dishonesty when confronted about it. I always used to have my car serviced at Honda dealerships and mistakenly believed they were more ethical than independent facilities. When I moved to San Diego, I needed my car serviced so I went to Honda Mission Valley. Big mistake! I needed new brake pads and they tacked on extra fees such as "machining the rotors" without my consent. Apparently they do this often. I did not not sign any authorization form for anything until after the job was complete, meaning they could have tacked on anything. I tried to resolved the issue with the BBB and Honda Mission Valley flat out lied and distorted information. They tried to offer me a full credit of the refund I was requesting or a drastically reduced cash refund. No way would I ever go back to their facility and the refund offered was a joke, so I declined both. There are many other more honest and ethical Honda service facilities out there. Save your money and avoid Honda MIssion Valley at all costs.