Nakamura Sushi House

This is the restaurant that made me fall in love with sushi. The guy who makes the sushi will give you an appetizer or sushi on the house if you go in there with a big group of loud people and always greet you and say goodbye. The rolls are expensive but totally worth it in my opinion, I highly suggest the Neptune roll.

I was a frequent customer of Nakamura Sushi House since it opened 6 months ago or so. I have spent hundereds of dollars there. Unfortunately on my last visit I had such a bad experience that i will never go there again. Here is why.



First the booster seat that was provided for my 7 month old daughter had a broken fastener that came undone. We found this out after she almost fell out of the seat onto the floor. That didnt happen so no harm no foul, however when I asked the first person i saw for another booster seat, who just so happened to be the owner herself, we recieved only recieved a snide attitude as she grudgingly got us another seat. No apology what so ever for our daughter almost falling out of her booster seat. Ok, i can forget that, maybe she was just having a bad day.

Then what really put me over the edge was this. I ordered the steamed veggie bowl with tofu and this arrived with no tofu in it. I asked the waiter if he would bring it back to the chef. 10 SECONDS later he comes back with such a paltry piece of crumbled , uncooked tofu I really couldnt believe it. I asked the waiter if i could select something else from the menu and he replied "sure but you're still being charged for the veggie bowl" I said nevermind and then asked to speak with the manager. I waited and waited all the while my wife and I recieved our sushi and started working on it. Still no manager. I asked the hostess and another 15 minutes pass, by which time we have finished our sushi and i have lost my appetite. Finally the owner shows up at our table and to our surprise it was the rude booster seat lady from before. I expressed my dissatisfaction about my uneaten bowl of poorly cooked , unexceptably served food in a very nice manner and requested it removed from my bill. She flat out refused with no apology whatsoever. She simply offered for it to be remade when we had already finished our unsatisfying meal. All the while her attitude was rude and her mannerisms indicated that she had no time for a whiny customer such as me.So i paid for it.....but its not about the money its about the principle!!! Should a customer have to pay for something that was served wrong and poorly two times in a row and then recieve nothing but a flat out refusal and a crumby attitude??? Heck I wouldve been happy with switching it out for another item on the menu! Ive never been snubbed like that in a restaurant before in my entire life. I have seved tables in a dozen restaurants in the past including an upscale private club, I know service like the back of my hand and I know how a manager/ owner should handle an unhappy paying customer, and this was the exact opposite of that. Oh and To make matters worse, you could tell she had no clue that i was a frequent customer of her restaurant. Wel not anymore. I left a 20% tip to the waiter with a note to the owner saying I wouldnt be coming back. If you want decent sushi and rude unfriendly service. Come to Nakamura in San Angelo TX.