Del Printing

I ordered 1000 16pt business cards on 8/24/16 paid $22 dep. 8/30/16 they said the art files sent but did not look like the cards. I sent corrected art files(ones that were sent to previous printer- I wanted to spend my money locally) on 8/30. I called to check the status on 9/8/16 and was informed they "missed" the email...cards will be ready on 9/13/16. I went to pick them up on 9/13, they were so blurry, we had to sort through to salvage 100 cards (by now I was completely out!) they were to be reprinted and ready today 9/16/16. TODAY, I get a call from Kerry saying they could not get them clear without reformatting?? I informed them this order was now 22 DAYS old instead of 4 and whatever needs to be done, they should do it and complete the order. I said forget it, just refund my money and I will go elsewhere...now they are refusing to refund the deposit because I told him "shame on him for not completing this job within 22 days." Don't waste your time or money with this printer!

Courteous, knowledgable, on time delivery, printing was of high quality