UHF Music Inc

Customer service matters.



My experience with UHF has been great so far. The biggest reason I'm writing this review is because of a good customer service interaction. On my second or third trip to UHF, I purchased a bunch of used 12" LPs and some 45s. I started playing everything as soon as I got home and noticed there was a serious flaw with one of the 45s. My bag and receipt had already been tossed but the UHF tag was still on the 45 sleeve so I figured I might as well set it aside and see if they would exchange it.



About a week went by and it slipped my mind to contact the store but I thought "You never know til you ask" so I sent them an email explaining the situation. I received an email right back saying it was no problem and to bring the record in for exchange. I was back in the Royal Oak area a few days later so I brought the record with me. I brought it to the counter, explained the situation to the young lady working and barely got through the whole thing before she said "No problem, I'm sorry that happened, did you want a return or exchange?".



I grabbed a couple used LPs and finished up the transaction. I was extremely pleased with the whole operation from top to bottom. Myself and a friend just recently had a terrible service issue from another Michigan record store so it was nice to see a different Michigan business pick up their slack and in return, their business!



Great selection of used and new vinyl, fairly priced and almost all used records are in plastic sleeves which is cool.