Rick Case Hyundai

Terrible experience. Unprofessional from floor staff to general manager. We have never been a customer at this or any Rick Case dealerships, but this experience ensures that we will never be one.



We were not even shopping for car at this place, but out of the blue an associate named Rebecca called us saying the dealership was interested in our car that we had recently listed for sale. She asked if we could bring the car over so they could check it out. We mentioned that we were not looking to get a new car. Honestly I thought it was a strategy for cross-selling and did expect some level of bait and switch. But we should at least get a reasonable offer. So we setup an appointment for 2 hours later.



When my wife drove 15 miles and got there, she was nowhere to be found. No one was expecting us and knew what's going on. She ended up talking to the manager Will and he said she could leave the VIN number and he would reply via email. So what is the point to even bringing in the car?



He ended up typing in the VIN on his office computer and came up with a ridiculously low price, all without even stepping outside to look at the car at all. At this point we were furious. It is one thing if we couldn’t agree upon the price, but the dealership didn’t even attempt to be interested. Upon protest, Will ended up taking the car for a test drive. We also demanded to talk to Rebecca to straighten thing out. He did bring Rebecca, but we never saw him again and he never bother to tell us the offer. And Rebecca, while she kept apologizing for “mis-communication”, could never really explain why she wanted us to be there 2 hours ago and now no one was remotely interested in the car. We left the dealership with anger and 2 hours wasted.



I would highly recommend against doing any business with this unprofessional organization.