Cross Country Moving & Storage

Interstate move from Pennsylvania to Maryland

Cross Country Moving and Storage is a major disappointment and scam as a moving company. Your best option is to rent a truck or trucks from Budget, Allied Rental, etc. The discrepancies between the BBB ratings (4.95/5) and Google reviews (1.2/5) should have been the first red flag. If I can give this company a negative score, I would. My first issue is that the customer service rep who generated the "Binding" quote is not qualified to do so. Only the actual movers can determine how much space your items will occupy in the truck. They finally told me this on the day of the move, while present at my apartment. So expect your initial quote to double on the actual moving day. I was initially quoted $1200 for a PA to MD interstate move. I emailed images of my property so that there would be transparency regarding whether a shuttle bus would be needed. The customer service rep emailed me to assure that short distance moves would not require a 53ft tractor trailer. However, on the day of the move, I was charged an additional $400 for a shuttle bus, an additional $400 in cubic feet despite the "Binding" quote. When the movers arrived, I expected more seasoned individuals. He would pile several large items into his arms, scraping my furniture against the wall, and slamming my boxes unto the floor. The company requires that you pay in cash prior to unloading your items. So, if they load your items and decide to double the charge for frivolous and subjective claims, there is nothing you can do except pay. This was the best part after swindling me out of an additional $1000+, one of movers had the audacity to insist that I provide a tip. His reasoning is because they unloaded and assembled my items. Movers, as per the contract, this what you are SUPPOSE to do. Strong arming your customers into paying a tip is unprofessional! The tip was never given.