G & G Auto Body

I had a $688 job done on rear bumper. The owner did my estimate, and we also included putting some touch-up paint on LR QP scrapes. They had car for 2.5 days and Dan called to say it's ready. When I arrived, bumper looked good, but LR QP wasn't touched. Expressed my disappointment to Dan that the job wasn't fully completed and he immediately took an attitude and put it on me saying "it wasn't in the estimate." I said it was and that the owner, Jeep, and I had discussed it twice. He said "nobody told me about it", not bothering to respect me and take my word and look for it on estimate.

So I looked at the estimate and pointed out the line item to him, it was in fact there.

He then said I shouldn't worry it will only take 2 min to fix. Right, b/c now he's going to go out and rush it, and obviously didn't double-check his work and the estimate before calling the job complete. I wasn't happy and said so, and he told me to "just stop". I told him I didn't like their lack of attention to detail and the way he was treating me. When I was paying, he felt the need to tell me that "we didn't even charge you for that touch-up." Was never my concern, I agreed to $688 estimate which included touch-up.

Worst customer service I've seen in an auto body shop. Will not return. Will not refer anybody there. Think Jeep needs to have a customer service training day with Dan.

sorry for any inconvenience everyone but the phone number listed here for G and G auto is incorrect. the correct number is 313-937-2510. please contact Jeep or Myself (Danny) and we will be more than happy to assist you

The service I received at G & G Auto Service is OUTSTANDING ! I would recommend them to anyone. I needed collison work done and they did an EXCELLENT job at a fair price. Don't hesitate, go there ! You won't be sorry !