Purcellville Dental

At first I thought Purcellville Cleaners was great. I loved the fact that they have same day service, their staff seemed friendly, and their prices weren't too over the top.

I must have spent several hundreds of dollars on dry cleaning with them before I encountered a problem.

Last week, I dropped off my favorite Lilly Pulitzer dress (along with 20 other items) for cleaning. The linen dress, which incidentally cost over $200, had a grease stain on the front. But when my hubby picked up our dry cleaning from P'ville Cleaners and I went to put the dress on, there was a giant "bleach" stain where the grease stain once stood. Now, I am not saying they used bleach, but whatever stain remover they treated the garment with took off the dye with the stain. I immediately called the cleaners and they asked that I bring it in so that they could look at it. I had my hubby bring it by and they gave him a really hard time, so much so that he had to have them talk to me on the phone. The woman I spoke with (assumably the owner) kept insisting that they don't use bleach- which I obviously knew- and refused to assume responsibility for what clearly was an accident. She went so far as to take my husband back into their shop and show him all the cleaning supplies they do use, insisting that none of which could have bleached out the dress. After wasting several minutes of his time trying to argue with her, my husband told her it was a simple issue: we brought the dress in with a stain and it came out with no color where the stain was, and the dress was ruined... either they make it right by letting us file a claim or they lose our business. They didn't budge so we have taken our business elsewhere.

I recommend that you do not risk your valuable clothing with them. If something happens, they will never own up to it!!!