Leafy Landscapes & Lawn

Leafy Landscapes & Lawn Care serviced my lawn with from the fall 2013 until April 2015. The services performed were as-expected and their office staff was always friendly over the phone. Unfortunately, the communication issues I had with the company were profound. We stuck with the service despite many problems because their rates were the lowest available and self-maintaining the lawn was not an option.

Although the schedule was clear for several months to begin with, eventually the schedule became unpredictable. The staff sent scheduling information to my parents e-mail address and called their phone numbers instead of mine (this was the result of confusing billing with contact information). Despite attempts to correct this three times in a year and half, it was only straightened out in the last month of our business relationship. Even when contact information was accurate, schedules were not delivered to me.

In my case the issue with scheduling is having a backyard with a locked gate. Like most people, I am away during the day. Surprise visits, which happened often, left me unable to unlock the gate, thus the job could not be fully performed. Less than 75% of the time I had 24 hours notice their personnel would be at my house. Again, for a while they came on the same day of the week every two weeks, so there were no issues during that time. When schedule changes occurred with the weather and the changing seasons, I was never formally notified of when they would be around either because a notification was issued to my parents instead of me, or because no notification was issued at all. Sometimes I would get a call an hour or less before their employees were scheduled to arrive. This helped very little when I was already at work and unable to unlock the gate for them.

Sometimes services were rescheduled and performed without my knowledge. I would be charged full price for a service done to my front yard and not my back because I had not been informed Leafy Landscapes would be coming by. The lawn care personnel did not notify the staff they had performed half a job.This happened many times in the year and half of our business with them. In fact, our very last service performed in the month of April was also half-done at full price with neither notification they were coming nor notification they had not mowed the back yard.The concerning factor is if I did not complain when this happened, no attempt was made on the part of the company to fix this, and I was still charged full price

Three weeks ago their services in my area switched to Fridays. Again, I was not formally notified of this change. I received a phone call thirty minutes before their arrival one Friday while I was away. Of course, the gate was locked, and only the front yard was mowed, as in many cases prior. The company did not try to reach me to rectify the unmowed back yard. This would have been their responsibility as I had no indication they would arrive that Friday. We were charged full price, as usual, for the half-mowed yard. I called and they came back a week later to mow the backyard. When I spoke on the phone with one of their office employees, I was informed they would only being mowing in my area on Fridays when I am unavailable to unlock the gate. Ultimately, this is what brought our business with Leafy Landscapes to an end. True to the form of our year and a half of business with them, the service ended with failing to effectively communicate a schedule change.

The business gets two stars from me instead of one because the staff was friendly and when services were performed, they were as-expected. Unfortunately, they proved to be a very unreliable company.