Broad Street Collison

Update: I was in an accident in Sept. 2018. A friend of mine referred me to BSC. Oh what a mistake. Six months later, my car still isn't done right. First let me start with how no one ever answers the phone, but when you get there someone is sitting in every office. They open at 8am but I don't know what time they start answering phones. I had mold in the spare tire compartment from a leak because of bad repairs. The taillight fixture had water in it and a short. Instead of fixing the taillight they smeared some type of solution over the back of it which bonded the screws to the housing and made it impossible to remove, I guess they figured I wouldn't notice that. Bob assured me Nissan didn't sell the housing separately, which I found unbelieveable so I decided to research the part myself. What do you know, Nissan does sell the part, their fully stocked and gave me a printout of the part and price. My turn signal didnt work. Paint job is horrible. The gas tank door doesn't lock anymore. The paint on the quarter panel is chipping, and the blending is noticeable. I have overspray all over the car, windows & inside door panels. The trunk was repaired incorrectly, I had to slam it down hard to close it. They were suppose to change two of my rims but I dont think they did. Bob tells you anything he thinks you want to hear. Him, the manager/son Jay and the manager/daughter Taylor gave me their personal number as a courtesy then stopped answering my calls and texts. Bob never answered then said "oh if you want to reach me you have to text me", then didnt respond to my text.

To date, the taillight fixture is fixed, minus the screws that holds the light in the housing, I guess they forgot those. The trunk lid is fixed. The leak is fixed, after I had to let them know where the leak was. I had to clean the mold out the spare tire compartment myself. I asked them to at least replace the wood plank in the trunk because of the mold, I guess they forgot that too. The overspray is cleaned off except for the inside door panels and tape is still all over the inside. Just today 3/9/19 Bob told me to bring the car in and assured me the chipped paint and the overspray would be finished today as I waited. What do you know, No Bob! Again I drove all the way there for nothing as I've done on so many occasions. Honestly, I dont know how they are still in business. I tried to be as patient as possible. I've literally dealt with almost every employee here from the owner down to the secretaries. Shout out to Amin and Kuntry for doing all they could to rectify the situation. Other than them no one else was of any help. This is a 0 star shop. Do not have your car repaired here unless your ready for a headache.