Body Magic Automotive Collision Repair, Inc.

First there estimation was 1 week to repair. But 1 week later they started another repairing without any notice and said another 1 week is necessary. Another one week later they said it's not finished yet, one more day is necessary. I needed to update and extend rental car. Also they charged labor fee for 6 days. Seems their estimation is poor and easy to break promise.

A disappointment in the lack of customer service. I recently brought in a vehicle for some minor repair/paint work. A few days after dropping the vehicle off I called the shop (a Friday) to get an update and spoke to the manager. He informed me that the car was going into the paint shop and it would "should be done by the following wednesday but at the latest Thursday". Thursday had passed and heard no word, a little concerned I called up the following day (Friday), spoke to the owner's wife. She informed me that the vehicle was going into the paint shop. I was perplexed with her answer and inquired what had been done the past week since I had spoken to the manager and he had stated the same (I now realize after the fact this was their "stall" comment to all customers). She promised me that she would get to the bottom of the situation and get back to me. I did not hear from her and it was a holiday weekend. I called back Monday morning and got the receptionist, asked to speak to the owner's wife - it was convenient that she was busy and would have to get back to me. I waited all day for a phone call and still no call back. At this point I had about enough of the blatant misconceptions and wanted to talk to the owner's wife. I arrived aprox. 30 minutes before closing and once again the wife was not available but was met by the owner (the husband). For the next 15 minutes I heard excuses and was shown to the location of the vehicle. He did apologize for any miscommunication or to the scheduling to what he referred to as. The car still had not been painted and so he then instructs one of the technicians to have the car painted the following day. Come Wednesday early evening I arrive to look over the completed work. At the location of the repair I notice two dimples (size of a dime) on the work that was done. What was told to me next was the most absurd customer service excuse I have heard. At first the owner was a little dumbfounded with me pointing out the problem and went to talk to the technician. He came back and said that was previous damage from hail. The work to be done was only for removal of the dent not the two small dimples that was inches from the dent. I have had many vehicles in the course of my life and had many of these vehicles in a body shop at some point or another. Bottom line what they were telling me was that they only repaired a specific area and nothing surrounding it. We are talking in the same panel area not adjacent panels. Instead of just saying ok we made a mistake the technician overlooked the spots, we will take care of it. Instead an excuse is made at every "oops" or situation. Perhaps I am old school and appreciate honesty and ethics. Obviously not what I should expect when dealing with this company. I was told to come back the following Monday to talk to the manager (BTW it was convenient that he was on vacation the whole week of "ooops") Fast forward a few days after. I come to pay for the work and expressed that I wanted a discount with all that has happened and did not wish to wait till the manager returned that Monday. The OWNER of the company at this point tells me that I am a JERK and had the audacity to say it with my son (elementary age 9) sitting in the opened waiting room and he heard his comment. My suggestion caveat emptor before conducting business with this establishment. I have dealt with this company close to a decade and have returned multiple times but after this incident NEVER!

I just want to start off by saying this place is phenomenal! My boyfriend and I own a 2013 Dodge Avenger which he fell asleep at the wheel and wrecked not long after purchasing. The car had quite a bit of damage and was not even drivable after the wreck. We had the vehicle towed to our house and the next morning we made a claim with our insurance company. Not even 2 hours after picking this shop they had a tow truck at our house to pick up our car and when it arrived at the shop they immediately called us to let us know it had arrived. After about 3 days they had broke our car down and gave us an estimate and time frame of when they'd have the car ready. Although they ran into a couple problems with some equipment which made us have to wait 2 extra days to get our vehicle back I can't even be the least bit disappointed. Our car looks like nothing had ever happened to it. The paint job is perfect and matches the rest of the car perfectly! We had to have our wheels and rims replaced as well and our factory rims were silver but we had them painted black before the wreck and when we got our car with new factory rims the shop even took the time to paint them black for us to match the other ones. This place just went above and beyond our expectations. We are so happy with our choice of choosing this shop! Hopefully we won't ever have to visit a body shop again but if so this is where we will go and I will recommend them to all of my friends and family. Great work and customer service!