GroutSmith of Central

They are Johnny on the spot when it comes to the sales appointment, but when there are problems, don't count on them responding very quickly or to take responsibility for damages. I agreed for them to come in and re-color my grout. While the guys were here, I approved the work that was completed. Within 2 hours of them leaving, upon closer examination, I realized that some of the black tiles were scratched and damaged by the installers. I sent an email immediately to notify them. I spoke with Mike, the owner, and he said he would come out and look at it once he checked his schedule. No word from him for 2 days. I had to call back and scheduled with Michelle for him to come check out the damage. He did finally come out a week later, and was not happy or friendly, asking me “how do I know that my guys did it?”, and said he would check with his guys and get back with me. (This bathroom tile floor was only one year old and in excellent condition prior to their work!) Once again no follow up, I had to call him again, his excuse this time was that he had tried to call but it went to voice mail. Interestingly enough he didn't leave a message. When I finally did speak with him, he accepted no responsibility for the damages. Needless to say, I was terribly disappointed and would not recommend the service based on the handling of problem issues. Mike knows how to sell, but doesn't know how to resolve customer complaints. Always ask for a discount, he has a lot of room to move in his initial estimate. DON'T pay with anything but a credit card, otherwise, you have no recourse (unfortunately, we paid by check).