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Pets-R-Us

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CLOSED NOW
Today: 9:00 am - 8:00 pm
Tomorrow: 9:00 am - 8:00 pm
Years in Business icon
63 Years
in Business
BBB Rating icon
Accredited
Business
Amenities:
Wheelchair accessible
(402) 391-4126Call
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Map & DirectionsDirections10917 Elm StOmaha, NE 68144Write a ReviewWrite Review

More Info

Email
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Payment method
all major credit cards
Location
Rockbrook Village Shopping Ctr
Neighborhoods
West Omaha, Rockbrook
Other Email

Categories
Other Information

Parking: Lot, Free

Wheelchair Accessible: Yes

Reviews

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JG
Jamie G.

11/15/2021

Overall
Expertise
Professionalism

This place should be shut down. The animal cages were filthy, All the puppies looked sedated. Please do not buy from this place. They are puppy mill puppies. papers or no papers I would not spend a penny here.

ML
Moriah L.

01/30/2018

Overall
Expertise

When I asked what breeders their puppies come from and they didnt answer me AND blocked me from commenting on their Facebook page, that's when you know they buy from puppy mills. Educate yourselves BEFORE you buy a puppy from any per store (especially Pets R Us). I did more research and the puppy mills they get their dogs from have been cited numerous times for poor conditions. The parents of these puppies are bred to death and all they know is life in a cage. Before you buy their overpriced puppies, think about the parents. Even if you feel sorry for the puppy, you are feeding in to the puppy mill industry and supporting a bad, money hungry business. For this store to advertise that their most recent boxer is a "rescue) yet they are selling it for $1,300...RIDICULOUS! That is not a rescue puppy at all. Go find a reputable breeder that won't charge you an arm and a leg for a puppy or check your local rescues and shelters. There are much better options than this store to find a pet.

Now to see if the store deletes this review like they did with my Facebook one...

JM
Joseph M.

04/21/2015

Overall

I had the most worst experience by going to pets R Us here in Omaha Nebraska I found the most cutest little girl to replace my little girl that I had just put to sleep 3 weeks ago I only had her a day and a half and had to take her to the doctor she was tested for parvo and had history in her jeans from her mother and they still put these poor puppies up for sale to have people get attached to spend more money on them I would not recommend ever going to pets R Us

AI
Alison I.

04/07/2015

Overall

If I could give zero, I would. Puppies in bare cages with hard floors, no stimulation, one was bleeding, several showed signs of behavioural issues (circling, staring a at wall). Appalling. Staff uninterested in dogs and in serving. Worse pet shop I have visited in 4 countries!

anonymous

02/19/2013

Provided by Superpages
Overall

I have a very active 2 year old boxer that was destroying my house during the day because of separation anxiety. I tried kenneling him up but he would tear up blankets and anything in the kennel. I looked at several dog "daycare" places in Omaha and found Pets R Us to be the best. Really they have my boxer acting well behaved and nice and tired when I pick him up after work every weekday. I really like the pricing because you can get a monthly membership that makes it about half price of all the other places. The owner and staff are great and I can tell my dog LOVE'S it there. He is so excited every morning. Plus I get Facebook videos of my dog so I am positive he is being treated with the best care. Price was a big deal for me so Pets R Us in Rockbrook is the best. I would say its the best thing I have ever done for my dog

Overall
I don't always write reviews l...

I don't always write reviews like this, but when I saw the poor reviews - I had to counter with my experiences. We bought a Golden Doodle pup back in 2005. The owner was extremely patient and helpful to us. A few years later when I brought my dog back in - he was extremely happy to see how she had grown and to see that she had a good home. He told me that, "it brings me much joy to see our pets get great homes." I have NEVER had any problems with this store and would and have highly recommended it to my friends. And now we get her groomed at this facility and are happy with the results as well.

DL
Dog Lover

05/14/2011

Provided by DexKnows
Overall
Best doggie daycare & dog hotel ever

Pets R Us has been amazing for our dog Blue. He gets a full day of play with other dogs (his favorite), and practically leaps into any of their employee's arms when he comes to the door. We've used the dog hotel twice, and he was happy and healthy when we came to pick him up. I highly recommend it.

mystery6

05/11/2011

Overall
They were no help. They didn't...

They were no help. They didn't have what I was looking for so the guy seem to want to get rid of me. Would have have been nice if he gave other suggestions.

LL
little lady

12/05/2010

Provided by DexKnows
Overall
love this store

I bought a puppy 7 years ago from there and he is the best dog EVER!! Never had an issue with anything.

Amber

07/02/2010

Provided by DexKnows
Overall
Best Place EVER!!!!

My husband and I adopted our dog from here. She is a Lhasa Apso/Bichon Mix and we absolutely love her. She was 9 wks old and perfectly healthy. We have never had any problems with Pets R us what so ever. We even took our dog to the training classes that they offer and she is also groomed here. The groomers are phenomenol and know our dogs on a first name basis. I am very happy with all the services they provide and would and have recommended this place to all our friends and family.

JOHHNY

03/24/2010

Provided by DexKnows
Overall
WORST PET STORE EVER!!!!!!

NEVER BUY ANYTHING FROM THIS STORE. I BOUGHT A 500 DOG AND WITHIN A WEEK SPENT OVER 1000 MORE TRYING TO GET RID OF THE VIRUS IT HAD. THE OWNER DENIES IT AND WONT EVEN HELP PAY. THESE PEOPLE SCAM EVERYONE AND NOW THAT IT HAPPENED TO ME IVE REALIZED IM NOT THE ONLY PERSON ITS HAPPENED TO. THIS PLACE NEEDS SHUT DOWN IMMEDIATELY

topsyk

09/25/2007

Overall
buyer beware

This business is only intrested in money, they don't have a concern for the animals they sell. They sold a highstrung high activity dog to an elderly woman without telling her that this was a very high energy dog, when this person was looking for a little lap dog. BUYER BEWARE

Details

Phone: (402) 391-4126

Address: 10917 Elm St, Omaha, NE 68144

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