Master Car Care Inc

Danny has been taking care of my truck for the past few years and he is a very honest business man. He doesn't gauge on prices like most shops do.

It took Master Car Care 42 days to repair my car. During that time:

- The issue was misdiagnosed as a faulty clutch. After agreeing to pay $750 to replace the clutch, the issue remained but I was still charged for the clutch assembly and labor, which was not needed.

- The issue was then correctly diagnosed as a transmission problem. As Master Car Care does not fix transmissions, they shipped mine out to a shop in Sanford. The price quote from that transmission specialist was very high, so I requested that another shop nearby repair the transmission. It was completed in about 5 hours' time at a much more reasonable price. Total time waiting for Master Car Care to drop off and pick up my transmission from these two places was about 4 weeks.

- Until the day that the repairs were finished, I received zero communication from Master Car Care. I truly feel that repairs would have taken even longer or not been done at all if I had not called every 3-5 days to ask what the status on my car was. When I'd call, often the answer I would get would amount to "I'll try to get around to servicing your car today or tomorrow".

- Another customer rear-ended my bumper while the car was in the parking lot. Not Master Car Care's fault, and they did fix the damage free of charge. Nevertheless, the chances of that happening would have been much less if my car wasn't sitting there for 42 days.

- Because the car sat so long, the battery (2 years old) fully discharged and no longer held a charge, necessitating a replacement.



To Master Car Care's credit, they did write off the labor charges associated with taking out and putting in the transmission. And I never felt that anything was done to intentionally swindle money from me. However, given the lack of communication and what I felt was an overall lack of professionalism, I will not be a repeat customer.