Clay Subaru Inc

I went in with my checkbook to buy a new car. They did not have a car at their own advertised price - not even close and there was no explanation. I imagine this is typical of most dealers, but it undermines their credibility.

I brought my car in for service 9/19/2011 and left completely dissatisfied. My service engine light was on and I needed an oil change, I had been bringing my car there for over a year for oil changes so I thought I would have them diagnose it and more then likely service it. The total for an oxygen sensor and oil change was $ 476.03 which to tell you the truth sounded awfully high. Does it take over 2 hours to change an oxygen sensor? I don't think so. I had someone go over the charges with me before I left. I turned out of there and within a few minutes noticed that my steering wheel had been torn up on the lower left portion. I turned back and went back figuring if I'm going to pay 476.03 they should be able to fix my car without tearing up my steering wheel. I showed it to the service manager who promptly felt it and told me it felt like it wasn't "fresh"??? I honestly know for a fact that wasn't there when I dropped the car off, and truly I wouldn't have gone back to be confrontational. He than said "There's no was I'm putting a new steering wheel on" It's funny the bottom of the invoice says "If you are not completely satisfied call me" What a crock! Don't go here, and I'm certainly voting for the "right to repair" next time around. This dealership is not different than all the other bad ones!! Don't go here! And I'm for real and will tell anyone my story and show them the tears