Karen's Hallmark Shop

Quick synopsis:
- Husband bought me dish gloves
- They broke
- Brought them back to the store to get replacement or refund
- Cindy (manager) was unprofessional and rude
- Friends and family will now no longer shop here

Longer explaination:
So for mother's day, my husband bought me a nice pair of dish gloves. They were $6.99 and I absolutely loved them. Unfortunately a month later and they already broke. We were in the Norton plaza so I went to return them while my husband was at Huntington.

I came in and was greeted by a regular employee who was nice but you could tell they were new. She told me that she just sold the last 2 pairs the day before. Cindy (the manager) waa standing at the register and didn't even acknowledge my presence from the start of me walking in. Then I came to the counter expecting someone to say something to me about my dilemma. NOPE. I stood there for a few seconds and after realizing that no one was going to help me i asked "Well, since they're all sold out, how can we rectify this situation?" And that's when she SNAPPED.

She became highly rude and snobbish saying "They were ONLY $6.99!" I said "Well it doesn't matter how much they were my husband spent money here and now they're broke." Which she replied "Well like I said they were ONLY $6.99 so you can get something for $6.99"

Didn't offer to help me look, didn't offer a gift card for the $6.99 (because let's be honest, there really isn't anything in there at $6.99 unless you're buying cards and I didn't need a card.) Was not at all helpful or nice to me.

So I took a look around just for funsies...my will to purchase anything was already soured by my interaction from the manager. I asked for a card or an account so I could come back in later to retrieve my $6.99 and was flat out told "No" and then to add insult to injury, they offered me a bag to put my broken unusable gloves in.

And to everyone reading this review...Dollar Tree has Hallmark cards...2 for $1.00