More Info

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General Info
ARS/Rescue Rooter provides Charleston with expert heating, air conditioning and plumbing services. Have an emergency AC repair or plumbing need? Call ARS/Rescue Rooter 24/7!
Services/Products
Gas Furnace - Install, Heat Pump Install, Electric Furnace - Install, Water Heater Install, Central A/C Install, Tankless Water Heater Install.
Brands
ARS / Rescue Rooter
Payment method
all major credit cards
Categories
Other Information

Commercial: Yes

Emergency Service: Yes

Insured: Yes

Licensed: Yes

Residential: Yes

Services: Gas Furnace - Install, Heat Pump Install, Electric Furnace - Install, Water Heater Install, Central A/C Install, Tankless Water Heater Install

Reviews

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AA
Alexa A.

10/13/2018

Overall
Expertise
Professionalism
Promptness

Moron technicians. Worthless customer service. Too many things wrong to report. I cancelled my service agreement in May. Still waiting on refund. I’ve called countless times and am always told something different. I keep being told management will contact me but no one has. This company is ridiculous! I’d give 0 stars if that was an option.

DD
David D.

08/04/2016

Overall
Expertise
Professionalism
Promptness

These people make Comcast customer service look good. Eighty plus tear old w maint contract on three year old unit calls them at 1pm almost hundred degree day to get service call on unit that quit working. They just show up after 8pm. They work on wrong unit- actually neighbors and they are told they were working on wrong unit while they were doing it. They finish, charge 85 year old lady almost $200 and leave. No cold aur was coming out vents when they left and they were told it was still not working. Over 90 degrees in residence and 85 yr old lady had to go sleep on neighbors couch. Next day ARS called and comes back. This time charges over $400. Attempted to talk w local mgt and all calls totally ignored. Had repair receipts showing serial numbers that proved they worked on wrong unit tge first time. Had to involve ARS corporate out of state to get the local ppl to even talk to me and eventually make things right.

chuckkaso

08/18/2015

Provided by Superpages
Overall

Service techs like Matt S. have kept me an ARS customer for over twenty years. Professional, punctual, courteous, friendly and knowledgeable are just some of the words I would use to describe Matt. He arrived at our home within the appointment time window and was able to identify our air conditioner problem in less than a half hour. He was able to get a replacement part by that afternoon, then installed it later that evening. A true professional. In conclusion, from the moment I called ARS, I was confident my issue would be solved quickly and efficiently the first time.

anonymous

08/08/2015

Provided by Superpages
Overall

Chuck was very professional and thorough with his work. A+++++++

anonymous

07/31/2015

Provided by Superpages
Overall

Chuck was fast efficient and kept me updated throughout the process

anonymous

07/30/2015

Provided by Superpages
Overall

Chuck Norris was our ARS Rescue Rooter technician. He seemed very knowledgable and went about his business very professionally. Chuck was very friendly and answered all our questions about our system. ARS installed a complete new system this past Nov 2014. System has been working perfectly ever since. I just signed up for a service agreement with them. My son referred them to me as he was impressed with their work. Thanks again Chuck for the friendly service and great attitude towards your work. Ron

anonymous

07/18/2015

Provided by Superpages
Overall

Chuck Norris was pleasant, Professional, and honest. Our a/c went out and he was able to diagnose and fix it! Glad we called this company.

billyjonez7

07/08/2015

Provided by Superpages
Overall

Roberto did a fantastic job getting my A/C unit back up and running. He is an efficient worker, knows what he's doing, and very nice to deal with. I'll keep calling ARS for my HVAC needs! Thanks Roberto!

anonymous

07/07/2015

Provided by Superpages
Overall

I called to make an appointment for a maintenance check. The call was answered promptly and my appt. was scheduled for a time that was convenient for me. The technician, Roberto O.,, showed up and performed the twice yearly check. I was impressed with the quality of his work. He was courteous and took the time to answer my questions.

anonymous

06/25/2015

Provided by Superpages
Overall

Doug was truly amazing! Words can never express my frustration with the AC not working and the thoughts of the money we already poured into the units. Doug was extremely professional, knowledgable, compassionate and extremely personable, he definitely turned a bad situation into something we could smile about. Thank you ARS for your service and thank you Doug!!

Lynnkmilo

06/24/2015

Provided by Superpages
Overall

This company is very good about routine maintenance contracts and scheduling and very thorough in their work. Even in peak summer season they get qualified technicians out to you as soon as possible. Thank you Chuck and Alana for your assistance today for our air conditioning issue! Lynn

KW
Kimberlie W.

06/22/2015

Overall

Called on a Friday to get my ac looked at and then got a called during my time frame saying they are over booked don't waste your time calling these people horrible service

anonymous

06/18/2015

Provided by Superpages
Overall

Very professional, knowledgable and polite. Diagnosed problem quickly and correctly the first time. Made temporary repairs that kept us cool until replacement part arrived. Asked him to find out how to program uv light replacement timer into our thermostat which he did and quickly programmed them in on his return to install the replacement part. Very satisfied with the job he did.

anonymous

06/15/2015

Provided by Superpages
Overall

My husband and I have used ARS for years! Their professionalism and quality of work is always great! Matt S. was wonderful and courteous.

anonymous

06/14/2015

Provided by Superpages
Overall

Mr. Smith quickly detected the air conditioning problem and made the necessary repair. He fully and clearly explained the problem, the fix, and possible other issues which may arise in the future since our unit is going on 9 years old. We felt we had a quality professional dealing with our a/c problem and would recommend Mr. Smith to others dealing with ARS.

anonymous

06/08/2015

Provided by Superpages
Overall

Justin and Mike did an outstanding job. They arrived on time and left at 10:15 pm! They explained things well and worked through many complexities of our current system. I highly recommend this team and asked for their names so I may request them again. Submitted by Julie from Kiawah

anonymous

06/08/2015

Provided by Superpages
Overall

Justin and Mike did an outstanding job. They arrived on time and left at 10:15 pm! They explained things well and worked through many complexities of our current system. I highly recommend this team and asked for their names so I may request them again. Submitted by Julie from Kiawah

c.hornfeldt

05/21/2015

Provided by Superpages
Overall

Roberto was profesional, very knowledgable and a pleasure to deal with. I hope we have him perform service at our home in the future.

Details

Phone: (843) 405-7035

Address: 2548 Oscar Johnson Dr, North Charleston, SC 29405

Website: http://www.arscharleston.com