China Kitchen Restaurant

food good. . but the female cashier, that takes phone orders very rude

I normally love the Vietnamese, and the Chinese is OK from here. My family has been frequenting this place in one form or another for around twenty years. There have been times that they are spot on, and times they have missed the mark. Most of the time, (other than the tea) they are a good place to eat. But recently I find myself defending the service and the food to friends and co-workers alike; after recommending China Kitchen to them. I recently had an instance that a dish (out of five purchased) on the ticket was not palatable. My wife and I took the food back and asked that they allow us to select something else from the menu to make up for the unsavory entre. The manager promptly asked as to the reason for returning the food. Upon hearing the answer stated that”if everyone who had a problem with the food, brought the food back with the expectation of something in return. They could not stay in business”. Immediately I was alarmed and asked if this was a recurring theme with my Wife or the customers in general. The Manager merely restated the aforementioned line about the fact that if they gave out free food they could not stay in business. I was told that ‘I should keep my voice down” and that “I only want to not pay for my food”. In essence she called me a free loader. I have never returned a meal in all of the meals eaten there. I feel that this was uncalled for and will not eat at this establishment again. Buyer Be Warned just want to post this to let those interested no what they are getting into. There is no refund on the tea or the unpalatable entre.