Orlando Crystal Nail Spa

I called and asked if they did individual eyelash extension; they said they did. Because I had been burned before I patiently went through the process of explaining not the three prong lashes, but individual one by one. Again, they said they did. I asked for a price, they said $25. I knew that could not be right so I went through the whole, no not three prong, but one by one. I was quoted $80 which sounded about right. I asked if there would be anyone there to do them at a certain day and time. I got a yes. Well, guess what? I go in, they take off the lashes I had on before telling me they did not have the right kind of glue for the individual lashes. However, I was in luck because they could do the three prong lashes.



Okay, seriously? I got up and said no, I want the individuals and if they couldn't do it, forget it. This woman had the audacity to *insist* I get the lashes I specifically did not want. I live an hour and a half away. The reason I so patiently explained what I wanted before making the appointment is I do not have the time to drive for the sake of driving. The woman then explained maybe the girl on the phone didn't understand. Really? I can see it if I just asked them, "Hey do you do lashes?" The woman who seemed to be in charge was completely unapologetic and didn't seem to care. And the thing that just kills me is THEY HAD THE FREAKING LASHES. The woman showed them to me before saying that they couldn't do it. Because they didn't have the right glue.



Color me stupid for trusting a small out of the way place that doesn't seem to care what the customer wants. This is the worst, most unprofessional place I have ever been in. And rude to boot.



STAY FAR FAR AWAY!!!!!

I recently moved to the area and found 'Crystal Nails & Spa' on yellowpages.com. I was excited to know that Crystal Nails & Spa was literally within walking distance of my home in the North Bridge Shopping Center near the Millenia Mall. To my surprise, their manicure and pedicure services are exceptional and their prices are very reasonable. I've been receiving manicures and pedicures for the past 13 years and I have to admit that this place is by far the best. The staff is very professional and offer beverages to show their appreciation for their customers. The only set back is that they initiate a lot of 'upselling' for additional services, but I understand that's part of running a successful business. I will be trying their facial during my next visit. I would highly recommend this place to anyone and am looking forward to my next visit.