Leslie's Outdoor Power Equipment

My personal experience hasn't been the best. Perhaps just a run of bad luck with my mower so I will leave it at that.

I highly recommend that you take your lawn mower anywhere else. They were very friendly when I bought the mower last May and the lady was very nice. My feelings of Leslie’s changed when I had a manufacture defect and had to take my mower into the shop to get a repair kit fixed on my deck for the 2nd time. The first time was last July, they made the correction and called and told me my mower was ready and while loading it I noticed the belt was frayed, I pointed it out and Richard said they installed the wrong belt and they would install the correct belt. I question how their mechanic didn’t notice the belt he just installed was frayed. Unfortunately, I had to bring it back for the same failure on May 4th 2015. When I dropped it off this time I heard Richard complaining that he is tired of “customers wanting work done for free”, I thought nothing of it bc I was covered by my manufacture warranty. Richard told me he just needed to adjust the idler/pulley arm and that would correct the problem(this is common failure with the Snapper 42in), so I said ok let me know when THAT’s done. I called and checked on the status and was told my mower was ready. When I arrived I was told I owed $38 and it needed new blades (seems to be common repair/”upcharge” there). I asked if it was common to replace blades on a mower less than a year old he said some people do. I asked why they did not call to get my Authorization to replace them and he said “they are to busy to call every customer and they make repairs that are necessary, he would show me my old blades” (bc they don’t have a million blades laying around that might be mine might not) I said “that’s ok, I don’t appreciate them not notifying me when I called”. He said he would replace the blades with my “originals” and he said “he was tired of customers wanting a hand out and work done for free”. I was tired of being accused of being cheap so I raised my voice saying “I don’t want $%@$ for free” I just wanted an explanation of why they didn’t call to get permission. Once agian I tried to explain I will pay for the blades but I didn’t appreciate them not calling and asking, it could have ended there by him saying “I’m sorry we didn’t call” but instead he continued with accusing me of wanting something for free. My checking account is not open for them to do repairs without my permission. I never gave him permission to make Unauthorized/any repairs other than repairing my deck for the 2nd time, so I paid the $38 bc “I didn’t want anything done for free or a hand out” just a little customer service and the warrantable failure repaired. So if you are like me and like to manage your own money, I would recommend finding a different repair shop. I brought the mower in for warranty repair that should be free and if the blades needed to be changed due to “safety” Richard should get authorization from his(ex) customer to do so.

TOOK MY LAWNMOWER HERE TO GET A BELT AND SOME PULLYS REPLACED. WAS TOLD ABOUT A WEEK OUT .. CALLED BACK IN A WEEK TO CHECK ON A PRICE ON SOME BLADES BECAUSE THE ARE 4YRS OLD AND WORE OUT.. LADY ANSWERS THE PHONE AND TELLS ME THEY ARE ALREADY ON .... I SAID OK WELL WHO APPROVED THEM.. SHE SAID BY THE WAY IT IS READY .. AND I ASK HOW MUCH WAS THE BILL SHE SAID 300.00 TO 500.00 DOLLARS.... THENI ASK IF THEY HAD TRYED TO CALL ME AND SHE SAID NO THE WORK WAS NEEDED... SHE FAXED ME THE BILL 412.00 ... WHEN I WENT DOWN THERE I TALKED TO THE OWNER AND ASK WHY I WAS NOT CALLED . HE SAID IT WAS NEEDED WORK. I ASK ABOUT THE SIGN ON THE WALL THAT READ 75.00 EST FEE AND HE SAID WE DIDNT CHARGE YOU THAT!!! REALLY YOU DIDNT CALL ME!!! SO I PAYED MY BILL AND LEFT THE DIDNT CARE.... WORST SERVICE EVER