Naples Safari Animal Hospital

Worst vet I have ever used. We took our 12 year old pup to see Dr. Reiff because she was having a hard time with her back leg. Dr. Reiff pulled on her back leg until she howled, ran some blood and urine tests, but took no exrays. Dr. Reiff told us our pup had a torn ligament but nothing could be done, however she gave us pills for what she said was a urinary infection and a kidney infection. This went on for a week and a half, and three more visits. On the last visit we were told my pup was doing better. The very next day we had to take our pup to the emergency pet hospital. They took ONE ex ray and found that she had extreme internal bleeding which was caused by a large mass on her spleen, which was most likely cancer. And also found that she did not have a torn ligament, instead her leg was not even in her hip socket!! We ended up having to say goodbye to our beloved Reagan!! What a trooper she was....she didn’t let us know how much pain she was in!! And this all could have been found earlier so she wouldn’t have had to suffer in silence!! One simple ex ray from a vet who should have known that this was a common issue with this breed. DO NOT TRUST YOUR PETS WITH NAPLES SAFARI ANIMAL HOSPITAL!!!

We are sorry that you were unhappy with your stay at Naples Safari. To avoid any misunderstanding at check in , all of our boarding requirements are posted on our website, in our brochure, & in our lobby. This allows all potential guests to determine what may required prior boarding. Our front desk staff will be happy to confirm these requirements upon recieving written records from your veterinarian. Although our hospital and front desk is not open on Sundays, we always retain full kennel staffing on Sunday, and offer pick up by appointment. All dogs are provided separate sleeping suites at night, but dogs that have passed our temperament screen may spend all day in our cageless indoor/outdoor daycare.

Our usual cage free boarding place was booked up so we had to take our dog here for 1 night. This place is not cage free, but we were short on time and needed to board her for the night. When my wife called to book it we knew our dog would need to have two shots. She was told by an employee (I believe named George) the exam to give those shots would be complimentary. Of course , when we arrived the next day to drop her off they knew nothing of the complimentary exam. We were also informed she would need ANOTHER test. When we picked her up there was NO record of the test being done. I called and asked for a partial refund but they insisted the test was performed. Basically this place was a scam. Our usual cage free boarding charges $30 a night with pickup on any day. This place advertises $25 a night, but we were charged an additional $12 for Sunday pickup (and it's not even cage free). Along with the shots, not so complimentary exam, and the alleged test, we spent $155 for one night of boarding! Having to spend the money wasn't even the worst part. There was only 1 employee working on Sunday when we picked up our dog. We arrived around 10:30am and when we arrived home she went to the bathroom longer than we have ever seen. It was as if she had not been let out all morning to relieve herself. She was also EXTREMELY thirsty (likely due to the fact she had to pee and didn't want to consume anymore water while being boarded). Overall, I would not recommend this place. The fact that our usually playful pup was fearful when she walked in should have been enough to turn us away. I'm just glad it was only one night.