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02/19/2014
My husband and I had the pleasure of staying in a suite the night of our wedding, courtesy of my mother. Unfortunately the hotel highly lacks a certain je ne sais quois that you'd expect from such a high class, pricey hotel. Despite the scratchy sheets and towels, we managed to enjoy the incredible view and luxurious bathtub. However, upon checking out it was brought to our attention that they were about to charge my husband for the room. When I sent him back in to clear things up they assured us their "files" showed my mothers credit card would be charged. A week later, my husband informs me they did in fact charge his credit card. We've been in contact with the hotel and are always told we will be called back, but are not. This Hotel may look fancy, but the way it is managed is far from. Take your business somewhere with a better track record and more experience.
Details
Phone: (630) 579-4100
Address: 2139 City Gate Ln, Naperville, IL 60563
Website: http://www.hotelarista.com
More Info
- General Info
- Hotel Arista is Illinois’ first LEED-certified hotel and serves as the focal point of CityGate Centre, a one-million-square-foot, mixed-use lifestyle center. The hotel features 144 rooms, 10,000 square feet of meeting space, a state of the art fitness center, salon, spa and three restaurants including Che Figata, Tap In and CityGate Grille.Hotel Arista is Illinois’ first LEED-certified hotel and serves as the focal point of CityGate Centre, a one-million-square-foot, mixed-use lifestyle center. The hotel features 144 rooms, 10,000 square feet of meeting space, a state of the art fitness center, salon, spa and three restaurants including Che Figata, Tap In and CityGate Grille.
- Email Business
- Extra Phones
Phone: (630) 778-8623
Phone: (630) 579-3650
Fax: (630) 245-1095
TollFree: (866) 949-4639
- Services/Products
- Property Amenities:24-hour Front DeskElevator24-hour Business CenterRoom Amenities:In-room safeRefrigeratorCribs/Infant Beds AvailableCoffee/Tea MakerRollaway/Extra Beds Available
- Brands
- None
- Payment method
- discover, amex, master card, visa
- Location
- Citygate Ctr
- AKA
City Gate Hotel
Arista Spa & Salon
- Other Links
- Categories
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