Contemporary Chrysler Dodge Jeep

Let's just say this has been an eye opening experience and not at all pleasant. I brought my vehicle here for "warranty" service. Yes the bulk of my work was warranty covered, after a $100 deductable. The other part that should have been covered by the warranty(which I thought it was when I bought the extended warranty, and was never told of a deductable) was of course not, and not only that, there was a nearly $100 "diagnostic" fee to find the part that was defective(and conveniently not covered under the extended warranty.) I declined to have the non-covered service work repaired but still had to pay the $100 "diagnostic" fee.



So I spent in excess of $200 even though I had an extended warranty.



I took my Jeep to my local mechanic who did not charge any "diagnostic" fee and quoted me almost have the price that Contempory quoted for the non warranty covered service.



Needless to say I will never be back nor would ever consider buying a car from them.

This has to be the worst dealership I have ever stepped in... I first will say that Steven in the parts dept has his stuff together and have been dealing with him for years and he is great at his job. I cannot however say the same for the sales dept and even more so for the service dept. I visited the dealership when I was looking to buy a new car and I came in looking at the Jeep Commanders and the salesmen tried swaying me toward other vehicles and I continued to tell him what I was interested in and what I was looking to spend and the Commanders were in this category. He first told me they would have no problem trading my car in and paying it off as I owned it right and was in pristine condition and was only 2 years old. So going forward he told me that I should consider another type of vehicle then the Commander as he didnt think I would like it.... After 2 hours of going back and forth with him I was disgusted. Then to top it off the sales manager came out and told me I was upside down on my trade in which I was NOT. The book on my car was 18,500.00 clean trade in and I owed just over 15 on it and bought it new 2 years prior for almost 27K. The car was immaculate! Only had 30K on it and was flawless. At this point I was now there for over 4 hours and I just lost my appetite for that place.. I went to Ira in Manchester and bought my car and they paid off my trade with no issue and I had some left over which got placed onto my new car. Contemporary had told me the sticker price is what you pay and there is NO ROOM to negotiate on their cars... THIS IS A DOWN RIGHT LIE.. I went to Bonnevile and Sons and Manchester and spoke to them about it and they told me that was absurd and there is a markup and there is always room to negotiate. Anyhow I made my choice to buy at Ira... Moving forward, I brought my car to Contemporary for an oil change as they are very close to my office and they told me I would be in and out within a half hour.. 3 hours and 28 minutes later I got my car back, I was now 2 hours and 28 minutes past my break time.. They tried to feed me every excuse until one of the techs came out and admitted they had their heads up their butts (tech working on my car).. I was very angry and told the service manager how I felt and he apologized up and down and assured me they took this very seriously and there was no need for it to have happened. Then the service writer gives me a card for a free oil change, I asked why this one couldnt be free since it was now that I was upset, they told me they cant do that but the next one was on the house, I then got a call from the GM telling me he was sorry for this mishap and said to come back for the free oil change when I am ready. Today I brought my car in for the "free" oil change and I was told half hour and I reminded them I was on my lunch hour and had to be back and they assured me no problem. So now my car comes out 1hour and 5 mins later and they hand me a bill for 83.50, I told them that this was to be free and handed them the card. The new service writer said he wasnt sure how to process it so he called in the manager who came out and said I was NOT entitled to a free oil change and said I had to purchase 1 more oil change then my next would be free....... Needless to say I lost my cool and let them know how I felt.. The original service writer I had dealt with the first time was sitting right there during this whole time and never said one word and he is the one who apologized to me the last time and gave me the free oil change card!!! Tbis place is HORRIBLE to the core and POOR customer service!!!

Professional from start to finish with just the right amount of friendliness mixed in. Bob Jones is the best. Be sure you ask for him when you need a new vehicle. No pressure from anyone!

Contemporary Chrysler--Bob assisted us in our purchase of a used vehicle. The overall experience

was both informative, straight forward and most of all without pressure---not your typical dealership / salesman experience. I might also mention, that all phases/representatives of this sale were also very

professional.

Great place to do business, I looked at Wranglers at 4 different dealers they had the best selection my far and the price was better than expected!!! ask for Mark cheever if you go in , He spent over an hour going over the Jeep with me.

This place has a revolving door of employees, the salesmen are pushy and rude. Stay away the prices are very high on their used cars, they will try to shove their extended warranty down your throat.

Do not buy a car from here. They sell cars with major repairs needed and they hide them and do not disclose the issues.

If you notice the problem they promise to fix it then when it comes time they charge you full price for the repair which should have been at their expense. The sales manager, service manager and sales reps are all trained liars.



BUY BEWARE!!!!!