NTB-National Tire & Battery

Went in for an oil change, no one was a head of me and it took a hour. Now when I step on the gas it sounds like I need a new exhaust.

I have always gone to Pep Boys for my tires because of all their advertising, after my tires went bald every year for the last 3 years I decided I wasnt going back. I was looking around for the best quality at the best price. I found Nitto Brand Touring Tires and used the $100 off instantly. When I arrived at NTB, the man at the counter was extremely polite and asked if I had an appt, which I did. He went and looked at my other tires and said the wrong size was put on (by Pep boys!) and said if i was able to look at their b2g2 instead of the $100 off instant deal. I said I did and if he could compare the two deals again. He ran the numbers and found although the b2g2 deal was $40 more, I got an alignment, free road hazard cov for a year, and 1 year alignment warranty. This was a great deal considering alignments cost over $100 alone. He said it should be an hr and a half and we went to grocery shop. At exactly an hr and a half later, I got a call that my car was done. Terrific place!

Very friendly good customer service and I'm happy with my car repairs I'm definitely happy I will always come back again

Wes, is not customer focused, had major issue and he refused to resolve it and never gave me my refund almost $1,000. worth of work. I went to my dealership paid less and my car is like new. I was trying to save money by having the work done at NTB, they didn't know what they were doing. I wanted to escalate the issue to who Wes reports to and he gave me wrong information. He gave me Tim Hensey ph# 312-560-0444, left message and he never called me back, wasn't even a place of business phone number. I can't believe how they just took advantage of me. All they do is try to upsell and drain people of money. They ruined my A/C and bent one of my parts, and refused to give me my money back. I have medical issues and this has been very stressful on me.

Had an issue and the manager, Wes, made it right. Much appreciated and the work is done well.

Never go this place. Cheats!!!!

Could not fix my car. Replaced a part that was not broken and charged me an arm and leg.