Imperial Wood Floors

Hi Ryan I spoke with Beth earlier today, she confirmed she was happy with the color just not happy with some sanding marks. The day I went back to look at it all I noticed were some marks by the threshold. I took care of them before applying the final coating. With the lighting in the room I did not notice any other marks that day. If you would have called me to let me know that you were unhappy I would have done everything in my power to correct the problems at hand. I had mentioned at the time of the estimate that I could not guarantee a match to the pre finished floor especially since it was a entirely different species of wood.

We hired this company to match an adjacent floor. As the newer floor was an engineered product, we understood they would not be able to match perfectly. The stain they selected was not even close. The workmen tried to convince us to "live with it for several weeks" to see if it would "grow on us". They begrudgingly added a new, darker stain which was a much closer match to the existing floor. Worse yet, they only did rough sanding with no finer grit finish sanding along the perimeter of the wood floor prior to putting down the stain. This resulted in ugly, deep circular gouges. When confronted about this, they agreed to fix a small portion, but for the remainder, the manager stated that it "looked acceptable when viewed from a standing height with appropriate dim lighting conditions" and therefore they would not fix the majority of the perimeter. If you want a job done quickly, consider this company. If you want a job done well, I suggest you hire someone else.

We recently had Jeff and his guys come to our home and refinish our floors throughout the entire first and second floor, including the staircase. We decided on Imperial because of referrals from our realtor, he has used them on multiple projects and is always happy in the end. We had a little trouble getting the key back, but they were great, the floors turned out better than expected. The movers put a scratch in the floor and we called Jeff to see what could be done and he came over the next day and repaired the damage free of charge, above and beyond. We highly recommend Imperial.

Imperial Wood Floors put wood floors in our family room. They were extremely professional and did a fantastic job. Even with the extra work they discovered needing to be addressed in our family room, the bid was exactly right. We used a different company in the past but we will definitely have Imperial Wood Floors back to finish off our first and second floor.

Imperial recently installed our living room to match the kitchen, they put plastic on all the doorways and we had them use their dust containment system, they left the house in great condition, hardly any dust, floors look great! the guys were helpful in moving some pieces of furniture we could not move ourselves, great quality and price. We would recommend Jeff and Imperial Wood Floors to everyone looking for good honest craftsmenship at a fair price.

They sanded and refinished our kitchen and hardwood floor prior to putting our house on the market. The job was completely unacceptable. They left a mess. Did not move appliances, dented a panel on our stove, chipped wood off a staircase banister and left an unacceptable mess. Perhaps it was easy to pay such little attention since our house was empty at the time but our realtor was horrified as was the contractor we hired to give us another opinion and eventually do the job right. It's difficult to give even 1 star. Buyer beware.