Reviews
01/31/2016
BAD Customer service at the Lufkin Casa Ole. When we asked to change the sauce on a meal my husband wanted to order was told with an attitude that would be .80 extra. When he asked why because all he ask to do was switch one sauce for another one, not add one. The waiter had a don't care, so what attitude. It was not the .80 cost it was the poor customer service the way he said it the action of the server. So he ordered a small bean nachos instead (got a bunch of chips with cheese on them) nothing else. While eating the red sauce my son found what we believe is a hair and we called the Manager she talked to us like we where stupid saying that is just a string from the veggie. They had a child running around in the kitchen area. The MANAGER went to cash me out I told her that I planned on calling the owner and that I was pretty sure the health department would tell her that children should not be in the kitchen area. She laughed at me like I was some kind low life.
12/18/2011
I don't think they even deserve one star. The restraunt is dirty. Each time I have gone, I have been sat at a dirty table, and the food has usually been cold to luke warm when it's been brought out. The staff is nothing but a bunch of kids, and could care less if you have everything that you need. They are stingy with their napkins, and service. I doubt very seriously I will be back.
Details
Phone: (936) 632-2653
Address: 2115 S 1st St, Lufkin, TX 75901
Website: http://casaole.com
More Info
- General Info
- Casa Ol is a Mexican restaurant chain that serves a variety of lunch and dinner options. Founded in 1973, it has more than 45 locations. The restaurant's menu includes various appetizers, combination platters, chimichanga, Monterey chicken, pescado Ixtapa and shrimp Azteca. It additionally offers burritos, tacos, salads, soups, desserts and a special menu for children. Casa Ol also provides catering services for family gatherings and business meetings. The restaurant operates a kid s club that provides free birthday meals and prizes. It is a part of Mexican Restaurants that operates more than 58 company-owned restaurants and over 20 franchisee and licensed establishments. Casa Ol has a location in Lufkin, Texas.
- Email Business
- Extra Phones
Phone: (936) 632-2674
Fax: (936) 632-2674
- Payment method
- discover, check, mastercard, visa, amex
- AKA
Casa Ole Restaurant - Lufkin
Casa Ole' Mexican Restaurant
- Other Link
- Categories
- Other Information
Wi-Fi: Free
Bike Parking: Yes
Attire: Casual
Good For Groups: Yes
Good for Kids: Yes
Take Out: Yes
Cuisines: Caterers, Mexican, American, Take Out, Latin American
Alcohol: Full Bar
Takes Reservations: Yes
Outdoor Seating: Yes
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