Southwest Airlines

I had booked this trip from Denver to Las Vegas five months ago. I had booked this as a surprise for my best friend as a bachelorette/Birthday party. This was a $700.00 surprise. We were on flight 799 from Denver to Vegas at 5:25AM. Landed in Vegas at about 6am Vegas time. We go to get our baggage and only one bag arrived. We submitted a report at 6:40am for the lost bag. Throughout the morning as we waited for a "15 minute " call back, no one called us, no one updated us unless we called, and no one can tell me where the bag is! We sat in a Vegas Hotel for half the trip and the person/reason for being here HAD NONE OF HER THINGS! Not only did she not have her things, her fiancé hid a surprise card with money in it. There was roughly $600 dollars of makeup alone, brand new clothing and other valuables in her bag. We didn't have basic necessities like underwear, toothbrushes, shoes... We don't have the money to just replace the belongings that we should have had upon arrival. Vegas is a very expensive city. I had been saving money for the last year to go on this trip and I had to spend way over my budget because of your negligence. You as a company promise safe travel for ME AND MY BAG which you did not provide. We are now back from our trip and they still can’t find the bag.

Furthermore, after an exhausting trip, as we were getting on the plane to come home, they offered someone a $600 travel voucher for their next flight if they changed flights because they oversold it. But you gave me a measly $50 "travel voucher" that I can't even use unless I SPEND MORE MONEY ON A FLIGHT?? My trip was ruined due to your employees. Why am I being overlooked and neglected? Why does that person who just needs to change flights take precedence over me?
I have not received an apology or any compensation for the money I spent on my ruined trip. I want a refund for the money this company wasted.

I fly on Southwest three times a year and they have low prices, quick flights and they are usually on time.

I have been using Southwest for over 20 years to fly up to Northern California. It's always a quick one hour flight and a great price!