Frilly Frocks

I am a one-time and last time consigner at this store. Although they have decent deals as a buyer, not so much as a seller. Here is my experience.............I brought in a lot of items to consign. You have to take everything in on a hanger which took some time and scrambling for hangers that I did not mind losing. The experience dropping off was not exactly what I expected. They were not we friendly at all, basically curt. When I came back later to pick up what they did not want at all or not until later, they could not find my things. When I went to the back to help an associate find it, another lady looked at me like I was breaking and entering the place. She asked what I was doing in the back and I told her that I was trying to find my lost items. We did find them eventually. Then, after not hearing from them for over a month, i called. What I found is that the clothes that I dropped off, most of them with tags still on them (one dress stil had the tag and it was over $200) only amounted to a check under $50!!! What???? And if you want your clothes back (the ones that did not sell), you have a short window to pick them up and they charge you per item to pull them. What???? So....shame on me. The red tape that creates a multiple page contract with them does indeed spell this out. I honestly did not think it would be as difficult doing business with them as the contract sounded...but it is worse! So even if I move past the fact that I maybe made 1% of what i brought in, the service there as a consigner is very different than a buyer. As a buyer they are mediocre at best. As a consigner it is not customer friendly at all....and regardless if I am buying or selling, I am still a customer. I also do not like the fact that they do not contact you about ANYTHING . You have to contact them for updates, time lines, what you grossed (I can't resist...what I made was indeed gross!), etc. So, moving forward I will donate my clothes myself or simply give them to friends. I like my customer service better as well as my friends!!!

My first visit will also be my last due to extremely poor customer service and an obvious poor attitude towards having children in this establishment. I was not greeted when I walked in. The two employees were too busy socializing with each other behind the counter to acknowledge me even though I was the only customer in the store. I had to wait for several minutes by the dressing room door with several items before one of the employees asked me if I needed her to unlock the dressing room door, as if my armful of clothes and standing still by the dressing room door wasn't obvious enough...again we were treated as if opening the door was a frustrating interruption from her socializing with the other employee. After selecting items to purchase I was waiting by the dressing room door for my daughter to finish trying on clothes that we WERE going to purchase. My 2-year-old son was crawling on the floor right next to his teenage sister who was trying on shoes she PLANNED to buy. My 2-year-old son wasn't touching any merchandise and was not disturbing any customers because there weren't any in the store besides us. One of the employees who was clueless to my presence in the store very rudely said loudly to the other employee "Do these kids have any parents?". She said this with an obvious attitude and disdain for children. When I saw her disgust I promptly told my family to put back their items and we left the store without buying any of the items I had picked out to purchase. I wasn't going to spend a cent there. They didn't deserve my money!!!

Consignor Beware! Be very careful when consigning clothes at Frilly Frocks for they will sell your clothes way below 45% that you agree upon so read the fine print! also, they will add miscellaneous charges to your pay out check and if you do not ask they will take. pull fees for clothes you did not ask to pull, and annual consignment fees for years you did not consign are just a few. They also keep all donation slips instead of passing them on to the consignor. When questioning their math and pricing of clothes I was met with hostility and sarcasm. I will never shop nor consign here again. Also, I posted my experience within my local moms group of 300+ and was shocked that 12 other women had similar experiences.