Family Chevrolet

Mr. Rick was very professional
Everyone was very friendly on the Services Department.
I was very satisfied with the service I got that day.

DO NOT PURCHASE A VEHICLE FROM FAMILY CHEVROLET!! READ MY LETTER TO THE OWNER:



October 19. 2011







Paul Young, Jr.

Ron Manjack

C/O Family Chevrolet





From: Karen A. Cornett



Re: Vehicle purchase transaction





Dear Mr. Young,



I am writing this letter to you as I feel you need to be made aware of how I was treated by your sales/finance team at Family Chevrolet in Laredo, Texas.





On August 2nd, 2011, I went to Family Chevrolet in pursuit of purchasing a vehicle. I first decided to purchase a used 2011 pick up. After a few days, I went back and decided to purchase a 2007 Tahoe. I was referred to the finance man, Armando Garza, who worked up the paperwork and I signed the note.



After a few weeks went by, I called to check on my plates to see if they were in. I was referred to Armando again.. He told me that they needed another note signed…the rate on the note was incorrect. So, I went back to the office and against my best judgment, I resigned a note…..they had supposedly put the interest rate for the Pick Up on the Tahoe note -whatever. I was very angry at this point as you can imagine. I had traded in my Honda and if I could have I would have cancelled the entire contract .



So, again,the wait for my plates…time goes by,,still no plates…I go to Armando and he assures me they are being processed. He prepared a temporary plate again for my vehicle.



Now it is around the end of September……and yes, you guessed it Armando calls again…they need ANOTHER NOTE signed….Now he is offering to lower the price of the vehicle I purchased, give me a check for $700+ dollars……hush money as I refer to it……..if I would come sign a new note…….



I really shouldn’t have signed the note but I did. I was just sick of the entire fiasco. I just wanted it to be over with.



Every time Armando or Joe Garcia would say everything was set, just come on in…they would have another story to tell me…like I told them they had to prepare the note so the payment wouldn’t be different, and they agreed, but when I went in that was not what they had prepared…always something different..just to get me in to sign .



I do not know if you are aware of the ordeal I have gone through but now you do. I purchased the Honda {which I traded in for the Tahoe] from Family Chevrolet and that was the reason I went back to purchase another vehicle….HOWEVER…..I WILL SHARE THIS INFORMATION WITH THE WORLD…AND THE BETTER BUSINESS BUREAU.



The manner in which I was treated was unacceptable. I could never imagine in my lifetime that a car dealer would be SO incompetent……surprise surprise



Today is OCTOBER 18, 2011 AND I STILL DO NOT HAVE MY PLATES FOR MY VEHICLE………



After signing THREE notes, you would think they would WALK the title work and license registration down to the DMV at least to get that done properly…again….wrong.





I don’t know what else to say…but I may call the TV station here in Laredo and let them know about Family Chevrolet’s disgraceful service.



Regards,







Karen A Cornett

2447 Monarch Apt 8207

Laredo, TX 78045



PH: 361-425-2754





Cc: Better Business Bureau of Laredo