Jefferson Diner

We went to Jefferson Diner on Father's day around noon. When we arrived it was quite busy which we totally expected. The host/hostess were outside and asking several patrons if they wanted to sit outside as there were tables immediately available. It was a beautiful sunny day and we were not in a hurry so we said yes. The waitress came, took our drink order and came back and took our order. And then we waited and waited and we were not the only table. There were 2 other tables that were waiting with us. So after one bloody mary and 3 mimosas (an hour and half) and the fact that all of us had seen at least 2 other families enter the diner and leave, I decided to go in and say something to the manager. I approached the front area and was very nice and explained that us along with 2 other tables outside had been waiting quite a while for our orders, at least an hour and half and that normally I would not complain however I had seen 2 other gentlemen come in with their families and then leave. The woman who I believe owns the diner did not apologize nor did she acknowledge the situation but pointed to our waitress who was on her way out the door with food and said is that your food to which I said yes and walked away. After speaking to the waitress who explained there was an issue in the kitchen with the orders for the outside area, when my husband went to pay the bill and again spoke to the manager/owner woman who said to him well it's Father's day, you should expect a wait. Again, she didn't apologize or even acknowledge that there was an issue. I will NEVER, NEVER patronize this diner ever again. The customer service is HORRIBLE.

I didn't even want to give it a 1 star but I had to put a rating down. This place is the WORST restaurant. We placed an order for delivery at 7:05pm, we were told 45 minutes tops (we only ordered two things). An hour later our food was delivered...wrong. They gave us our gyro with no tzatziki sauce, how that happens I don't know. So we called and they promised to bring over sauce right away, that was at 8:05pm. at 8:20pm I get a call saying he will be there in 5 minutes. At 8:30pm I called to see where he was (we live not even 5 minutes from the restaurant) and am told he is on his way and will be there any minute. I called again at 8:45pm, at this point fuming, asking to speak to a manager. I told the manager at this point I will drive to HIM to get my money back - which he refused to do. He argued with me saying that I was wrong and didn't wait as long as we did for the sauce. Even though our food at this point was cold, and we still had no sauce, he REFUSED to refund any money and was arguing with me on the phone not even letting me get a full sentence out.



They hide behind the fact that they were once on the Food Network - that was years ago and clearly the diner has gone downhill since then. Guy Ferrari wouldn't take a dump in this place.



End of story - this is the worst customer service I have ever experienced. And being in the restaurant in person is not much better. The food is mediocre at BEST and isn't worth the almost $25 we spent on 8 wings and a gyro. TERRIBLE staff, TERRIBLE food, TERRIBLE owner (Jimmy), TERRIBLE restaurant. SKIP the Jefferson dinner and go to the Sparta diner - that is where I will be going from now on.

I've been going to this diner since the late 1980's. I have never had anything but great food and service.

food not all that great. what was guy fiette thinking?

food is ok...but very expensive.