Western Van and Storage

The one thing positive about our whole moving experience was the movers arrived on time. My first red flag with choosing Western Vanlines was when the driver arrived and his two helpers were a 12 and 15 year old boy. (Nephew and Son.)



During the move my husband and I had to supervise the care of our furniture because the driver was on his cell phone handling his personal calls.



Our furniture was packed into a smaller truck were the driver mentioned he would haul to the warehouse so he can transfer the furniture to a larger truck.



We exchanged phone numbers with the driver as he promised he would take care of our stuff and he would see us in Tampa on the 18th of the month.



When my husband and I arrived in Tampa we called the driver for an update. The driver said, "I don't have your furniture, did anyone not call you?" We were shocked at the lack of his concern and the lack of customer service of

Western Vanlines for not informing us of any changes.



So when we finally received our furniture from an unknown driver and once the furniture was placed in our home it was obvious there was no concern in the handling of our furniture. We were appalled to see our white leather sofa was destroyed. Our bedroom furniture pieces were broken and scuff marks everywhere.



I immediately contacted Matt (the manager) and to our surprise he had no concern or empathy toward us or the condition of our belongings. His response was, "The original driver is a 'Master Mover" since you did not purchase the insurance coverage there is nothing I can do. I informed Matt we have used cross country movers in the past and did not purchase insurance and never had a problem. Matt then said, "You can file a damage claim".



We filed the damaged claim and they arranged for their furniture specialist to come view our belongings.

He arrived and the first few minutes after viewing our leather sofa he indicated he knows nothing about leather but will write his report and submit it back to the claims department.



A couple of days later we were informed a $100 Check will be in the mail in 5-10 days.



My advice if you are reading this, remember there are other moving companies where you can choose from before you choose Western Vanlines.

Western Van & Storage provided us with professional agents, safe storage, and great customer service. I would recommend them to anyone reading this. Great Job and Thank You!!!!