Mercedes-Benz of Huntsville

On 1/12/2016, I purchased a pre-owned 2012 audi s5 from them for $25,000. The entire time, Abraham, the salesman, was repeatedly informing me that this vehicle was clean, no major accidents or issues. I used to work at a dealership so I know what to ask for.

The moment I received the vehicle, since it was shipped me , it became very evident that I was a victim of the sleaziest and the most unethical sales tactics (also known as LYING). Here is the breakdown of what happened. I reached out to Mercedes Benz of Huntsville, to let them know about the issue. All I wanted was a refund and for them to take the vehicle back.Byron the manager dodged me for over 2 weeks, as did the salesman who sold me the vehicle.

1. The vehicle has been in a major accident on the entire passenger side with a terrible paint job done.
2. Upon further inspection, after immediately noticing the bad job done, I took the vehicle to Audi. Turns out the entire passenger side of the vehicle is RUSTED that is "cancerous" to the vehicle (Damage repair estimate is $6500 from which may not fix the problem, according to AUDI)
3. The vehicle has STRUCTURAL DAMAGE., which has tremendously reduced the value of the vehicle. The vehicle is estimated to be worth maximum $15,000, according to Carmax. I have attached the proof of that as well.

They all knew this vehicle had these problems, and chose to misinform me. I was repeatedly lied to and told this vehicle had 0 prior accidents, in perfect condition, and the only flaws it has were the rock chips on the hood.

Had some issues with the car, this dealer was extremely helpful and kept to their word. Well done! My confidence in this dealer has been redeemed. Recommend.

My experience was awesome as usual. The staff is always friendly and Scott Wallace is top notched. He always does takes care of me

I love my Mercedes Benz. My agent has been extremely helpful & always available.

I've always been intimated by car salesman, because I have had bad experiences in the past at other dealerships, but this experience at Mercedez-Benz Huntsville was totally different. David Goodwin was very easy to work with. David really took the time with me, and put me at ease; he explained the functions of the car; got my cell phone set up for hands free so I wouldn't have to worry with it later; and has called me several times to check to see if I have had any problems or questions, even saying if I didn't have time to drive in for the oil change (I live about 1 hour away and work full-time) that he would come get it and bring it back. You don't get better service than that. It has just been a great experience for me. I will definitely recommend David to my friends, co-workers and family. AAA+ for customer service. I plan to be part of the Mercedes-Benz family for a long time.

I love Mercedes Benz & Dan Dailey has been extremely helpful & always available.

Bryan Scott did an excellent job working with me on getting a new C Class – and allowed me to drive a C Class for the day before we deciding on my purchase.

From the time I walked on the lot to the time I drove off my experience with Graham was pleasant. Really professional service!

We have been very please with our experience with Mercedes. The people have been nice and helpful. This has been the best buying experience I have ever had. I am sure we will continue to receive great customer service in the future.