More Info
- Payment method
- amex, cash, check, discover, financing available, master card, travelers checks, visa, all major credit cards
- Other Link
- Category
Reviews
08/24/2017
Provided by SuperpagesAre you feeling lucky? You pay a lower price for a reason; namely deplorable customer service. We bought black out shades from them for our NYC apartment based on a friend's recommendation. Two of the shades are fine. The third fell apart within 4 weeks; the chain snapped and the shade, itself, ripped after three times of pulling it all the way up . When we called the company, they ducked us for a week - the customer service rep was defensive the first time we spoke, asked us to send photos and then faded on us. She then was "out" the three times we tried to contact her again within 4 days, despite our leaving a message each time asking her to call us back. Finally, I wrote an email to the owner of the company. He responded immediately but suggested, from the pics we sent, that it was "clearly" user error causing the problems without explaining how we actually erred (not sure how you can make a mistake in using a shade?). He then asked for $150 to just come look at the shade. When I pushed back on paying $150, asking if they wouldn't stand behind their product by at least coming to look in person for free and telling him I would be forced to report them to the better business bureau if they wouldn't respond more reasonably, I was told he didn't "respond to threats". End of communication on his end. One of the worst customer service experiences I've had in 20 years in New York. You may pay less in getting the shades but this is a company that won't stand behind its product in any way - avoid the headache.
I bought blinds from them last month. Factory made blinds longer, than it was expected, but it was worth it. I have greatly enjoyed the service and attitude.
I will work with them next time I`ll need window coverings, that`s for sure!
06/08/2015
Probably the worst service anywhere in the country ... Kaylee has no idea what she is doing. We ordered ONE Roman Shades in first week of May. The sales person promised delivery in two weeks. Three weeks after the order I called Kaylee everyday for 10 days. She was very diligent with her excuses. Finally when they installed the shade in June, they forgot half the order. We have begun our daily calls, hopefully we will get everything installed.
BTW, they take the credit card information upfront, so no one can cancel the order. Genius.
12/08/2014
Provided by SuperpagesI had my custom shades done by City Window Fashions this weekend and absolutely love them!. Everything came as ordered, no delays. Installer did a great job. Will be using this company again for another room.
02/03/2014
Provided by SuperpagesAfter having an awful experience with another shade company in attempting to cover my extra wide windows with sun shades, I discovered City Window Fashions by my neighbor's recommendation. If you need custom blinds or shades -this is the place to get them from! They offer fantastic selection of blinds and shades, many books with samples, nice showroom in Hoboken with many shade and blinds samples on display. I recommend going out to the showroom to look at all the different options of shades they have. After i decided what i liked i scheduled measuring and they came to me with the samples i liked at the store and i was able to find the shades color that matched best to my furniture and walls. I loved the service. They are really nice guys, expert installation. I got modern semi translucent shades for our living room, and a black out for the bedroom. If i ever need shades again i am definitely getting them from City Window Fashions.
12/10/2013
Provided by SuperpagesI highly recommend City window fashions. They have excellent service. Office staff is nice and courteous, the sales rep was very knowledgeable. Installer did a great job with my wood blinds and top treatments. Very happy with the finished product.
07/26/2013
Provided by SuperpagesI have used this company by a recommendation from a friend of mine. Its so hard to find quality services. These guys have been amazing. Very pleased. Will definitely recommend. Keep up!
01/14/2013
Provided by SuperpagesI ordered vertical blinds for my mom, who lives at the Hudson Tea Building in Hoboken. City Window Fashions was the first place i called for estimate. The sales rep was very knowledgeable and prompt. He was very straightforward, no games, which i liked. I called few other local places to compare prices, and found price very reasonable, so i went with city windows. Their office took care of the building paperwork in a timely manner, Blinds were installed a few weeks later, installation was hassle free. My mom loves her blinds. Would definitely buy again.
Details
Phone: (888) 538-0770
Address: 51 Harrison St, Hoboken, NJ 07030
Website: http://www.citywindowfashions.com
People Also Viewed
- Bed Bath & Beyond
400 Marin Blvd, Jersey City, NJ 07302
- Sleepy's
277 Canal St, New York, NY 10013
- Sleepy's
176 Avenue Of The Americas, New York, NY 10013
- ADA Antiques Design & Associates
600 Palisade Ave, Union City, NJ 07087
- AshleyModernFurniture.com
88 Rivington St, New York, NY 10002
- Room & Board
105 Wooster St, New York, NY 10012
- Wright Line Representative
12 Charles St, Jersey City, NJ 07307
- Sleepy's
150 Fulton St # 2, New York, NY 10038
- Robert Wilson Furnature
600 Palisade Ave, Union City, NJ 07087
- Raymour & Flanigan Furniture: Secaucus
150 Harmon Meadow Blvd, Secaucus, NJ 07094