Franken Auto Repair

NEVER TAKE YOUR VEHICLE TO Franken's Auto Repair Inc 10510 MO-21!!!

Firstly, knowing what was wrong with my car, as I had already had a diagnostic done elsewhere. It needed a catalytic converter(bank 1). I called to make an appointment for a quote/repair. I was told they can't give me a quote without a diagnostic. Now, normally I would understand CYA & all. Why though, 1 week later, when my husband called for the exact same thing did they just set the appointment for what it needed?
Fast forward to the appointment... drop the car off Sunday night. Appointment for Monday car will be ready Tuesday. (only without a car for a couple days, cool) No updates all day Tuesday, hubs calls Wednesday morning they say the guy who was working on it had to leave yesterday, he's going to finish it up today. We heard nothing the rest of the day. Thursday 7/9, called them up, it's ready ($878.40 paid for the repair). I pick it up & they let me know it needs to be run through a drive cycle before they could inspect it. (This took a few days as I work from home & covid) By the time I got home I could tell something was off. (It's a 3 minute drive y'all) I told my husband, something's not right, it's running rough & I can hear rattles that weren't there before. He told me to run it through the drive cycle like they said & if it's still doing it, say something when you take it back for the inspection.
Friday 7/17, I had to pick up my mom from Fenton. On the way home we're coming to a stoplight I press on the brakes & we hear a clunk on the front passenger side wheel followed by grinding. Saturday morning my hubs takes the front wheels off... driver front - the caliper bolt was loose, passenger front - wheel lugs were not even tight & the caliper had popped off because the bolt was missing. �� Of course they're closed so we go get new caliper bolts & breaks hubs replaces them. He called them up Monday morning, let them know what happened they set up an inspection for 2:30 & said they would check it out when I brought it in.
I made the mistake of not setting a reminder, got busy & forgot to take it up there so I call when I remembered @ 3:30. He was understanding & rescheduled the appointment for Wednesday.

I get there today & there's 2 men inside.

#1 asks if I have the lic renewal card the dmv sends...
me-no, I don't even take that to the dmv, I look at it & throw it away.
#1-Oh well, we need your name & address (looking for paper)
#2-we ask for that because it has all your info on it, that's why they send it
me- I threw it away
#1 - hands me a scrap of paper
Me- writing my name and address
#2 - that card has a pin on it too...
me - I've never used it, I just throw it away
#2-well we still need your name & address
me - which is why I'm writing it down even though I was just here with the same vehicle so you should have it on file...
#2 - well we didn't get your name and address for that
me - ��
I hand #1 the slip of paper, once he's done typing I start to ask if they were going to check where the caliper popped off. Mid sentence #2 takes my keys & walks out of the office.
#1 assures "I let Dan know, he'll check it out" (Dan is #2)
As I'm waiting for my car, I'm outside on the phone & an older lady comes in. As she's walking in she trips on the step & falls in the door. I get in to help her and I see #1 had just rolled his chair to the end of the counter and was just looking at her, DIDN'T EVEN ATTEMPT TO GET UP TO HELP HER!! Even when he saw me struggling to get her up he didn't try to help. ��
When #2 comes back in with my inspection papers, he lays them on the counter & says nothing. I&a

Firstly, knowing what was wrong with my car, as I had already had a diagnostic done elsewhere. It needed a catalytic converter(bank 1). I called to make an appointment for a quote/repair. I was told they can't give me a quote without a diagnostic. Now, normally I would understand CYA & all. Why though, 1 week later, when my husband called for the exact same thing did they just set the appointment for what it needed?
the appointment... drop the car off Sun night. App for Mon car will be ready Tue. No update all day Tue, hubs calls Wed am they say the guy who was working on it had to leave yesterday, he's going to finish it up today. We heard nothing the rest of the day. Thurs 7/9, called them up, it's ready ($878.40 paid for the repair). By the time I got home I could tell something was off. (It's a 3 minute drive y'all) I told my hubs, something's not right, it's running rough & I can hear rattles that weren't there before. He told me to run it through the drive cycle like they said & if it's still doing it, say something when you take it back. Fri 7/17, I had to pick up my mom. On the way home we're coming to a stoplight I press on the brakes & we hear a clunk on the front passenger side wheel followed by grinding. Sat morning my hubs takes the front wheels off... driver front - the caliper bolt was loose, passenger front - wheel lugs were not even tight & the caliper had popped off because the bolt was missing. 😳 Of course they're closed so we go get parts hubs fixes it. He called them up Mon morning, let them know what happened they set up an inspection & said they would check it out when I brought it in. I get there today & there's 2 men inside.
#1 asks if I have the lic renewal card the dmv sends...
me-no, I don't even take that to the dmv, I look at it & throw it away.
#1-Oh well, we need your name & address (looking for paper)
#2-we ask for that because it has all your info on it, that's why they send it
me- I threw it away
#1 - hands me a scrap of paper
Me- writing my name and address
#2 - that card has a pin on it too...
me - I've never used it, I just throw it away
#2-well we still need your name & address
me - which is why I'm writing it down...
I hand #1 the slip of paper, once he's done typing I start to ask if they were going to check the problem. Mid sentence #2 takes my keys & walks out of the office.
#1 assures "I let Dan know, he'll check it out" (Dan is #2) As I'm waiting for my car, I'm outside & an older lady comes in. As she's walking in she trips on the step & falls in the door. I go in to help her and I see #1 had just rolled his chair to the end of the counter and was just looking at her, DIDN'T EVEN ATTEMPT TO GET UP TO HELP HER! 😡
When #2 comes back puts inspect papers on the counter & says nothing. I'm looking & it states he removed the left front wheel. So I say did you check out the right front?
#2- you don't get to choose which one we take off that's up to us
Me- yes but when you're supposed to check something your shop screwed up... he cut me off
#2- well he didn't tell me, ma'am did you just come in here looking for a fight?
Me-😳😳 "are you fucking kidding me? I can't, I'm just gonna let my husband deal with car shit from now on."
To which I guess he thought that meant I was going to send my husband after him. Because he (#2) replied "go ahead get him up here" [ is this high school?] You botch an almost $900 repair job, & treat me like I'm the problem? I got home & got to looking...#2 is the friggin OWNER Dan Franken!?!? This is how you treat your customers?